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Data and BI Operations and Process Manager

Zurich Insurance Company Ltd, organizačná zložka

Information about the position

  • Place of work: Bratislava, Slovak Republic (Job with occasional home office)
  • Basic wage component (gross) and other rewards: 3 000 EUR/monthMinimal guaranteed bottom limit. Final salary offer depends on your experience and requirements.
  • Contract type: full-time

Job description, responsibilities and duties

In this role, you will be responsible for definition, design and continuous improvement of service delivery processes based on the company and organization operational requirements. You will guarantee stable operations by following those processes. You will play a key role in implementation and execution of the compliance and processes controls, its optimization and improvement in close collaboration with Service and Platform Management Delivery Teams. 

Candidates from Ukraine are encouraged to apply.

As Data and BI Operations and Process Manager, your main responsibilities are: 
  • Definition and design of service delivery processes based on company’s operational and compliance requirements
  • Continuous improvement an optimization of service delivery processes and its best fit on SM team ways of working
  • Ensure compliant service delivery processes including audit/process controls 
  • Contribute to the service management strategy and definition of reusable frameworks
  • Support the Project hand-over process into operations and ensure operational readiness for projects and releases
  • Support Service Management team as Operations Manager

Employee perks, benefits

Working time benefits
Personal days off, Concentrated work week, Additional vacation, Home office, Extra days off at occasion of childbirth, Sabbatical leave 

Monetary benefits
Life insurance from Zurich Austria, Compensation for salary loss during sick leave, 3rd pension pillar contribution, Risk Life Insurance, Meal contribution on top of the legally required minimum, Years of service bonus, Wedding bonus, Baby bonus

Other benefits
Edenred electronic cafeteria, Public Transport contribution, Maternity leave benefits, Company and team events

Professional Certifications, Online Education Portals, Extensive Onboarding program, Strengths based culture (GALLUP)

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Number of years of experience


Personality requirements and skills

As Data and BI Operations and Process Manager, your skillset ideally include: 
  • 5+ years of experience in IT or operations, experience in operational process area
  • Solid experience and knowledge in Service Delivery Management processes (Incident/Problem/Change/Event Management, etc., ITIL certifications are beneficial) 
  • University level education or equivalent
  • Prior experience working in a finance services, preferably insurance
  • Ability to work effectively in a global organization across different geographies, under time pressure and to manage ambiguity
  • Communication/presentation skills and Fluent in English (written and spoken)
  • Knowledge of BI visualization tools with functional and technical background is beneficial (ideallyPowerBI/PowerApps/PowerAutomate/MicroStrategy)


Brief description of the company

Zurich Insurance Company Ltd is a leading multi-line insurer that serves its customers in global and local markets. With about 53,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 210 countries and territories. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.

Zurich Bratislava is a Slovakia-based competence center for highly specialized services in the areas of Life Actuarial, Non-life Pricing & Analytics, Claims, Risk Management, Business Intelligence, IT Application Development and Service Management - as well as Insurance Network Management.

An international workforce of more than 200 talented professionals are supporting Zurich business units around the globe with value added services.

Number of employees

250-499 employees