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Office 365 Level 2 Senior Support Analyst

Zurich Insurance Company Ltd, organizačná zložka

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: 2 000 EUR/monthFinal salary would depend on relevant skills and experience.
  • Contract type: full-time

Job description, responsibilities and duties

Become a part of newly forming team located in Bratislava, providing a world-class customer service experience to Zurich’s internal end users! As part of a regional Zurich support team, you will address ‘break-fix’ incidents, execute end user service requests, and provide end user support for ‘how do I’ queries.

Your role

• Work as part of a regional Zurich team providing Level 2 support for the O365 Products around the world
• Deliver the required service in line with all documented service levels and other quality measures
• Accurately document all work performed through Zurich’s Service Now ticketing system including details and outcomes
• Apply ITIL fundamentals to all relevant processes including Incident and Change Management
• Actively provides Office 365 product and technical advice; leads and contributes to the shaping of technical standards and guidelines
• Develop, foster and maintain highly effective customer interactions
• Be a subject matter expert in an Office 365 sub-set of Products
• Engage with key stakeholders to eliminate service failings and offer up solutions to improve the customer experience

Employee perks, benefits

Working time benefits
Sick days
Additional vacation
Flexible start of work day
Extra days off at occasion of childbirth

Monetary benefits
Ticket Restaurant card – fully paid by employer (value of meal voucher -> 5.10EUR)
Years of service bonus
Life insurance from Zurich Austria/ Third pillar
Risk Life Insurance provided by employer
Wedding bonus
Baby bonus
Compensation for salary loss during sick leave

UK Actuarial Qualification
Professional Certifications
Extensive Onboarding program

Other benefits
Cafeteria system (public transport contribution, internet contribution, gift vouchers, language courses, etc.)
Company and team events
Maternity leave benefits

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

• 3-5 years of experience working with O365 Products including 1-2 years in an end user support capacity.
• Technical knowledge and understanding of Office 365 Products including Teams, Exchange, SharePoint and OneDrive
• Working knowledge of other O365 Products
• Good understanding of Active Directory and Azure Cloud
• ITIL foundational and related Microsoft products certifications are advantage
• Experience of working with ServiceNow or similar service management platform
• Working knowledge of PowerShell scripting
• Strong problem-solving skills
• Team player
• Strong customer service focus
• Very good command of English
• Additional language (German or other major European language for EMEA region) is advantage


Brief description of the company

Zurich Insurance Company Ltd is a leading multi-line insurer that serves its customers in global and local markets. With about 53,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 210 countries and territories. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.

Zurich Bratislava is a Slovakia-based competence center for highly specialized services in the areas of Life Actuarial, Non-life Pricing & Analytics, Claims, Risk Management, Business Intelligence, IT Application Development and Service Management - as well as Insurance Network Management.

An international workforce of more than 200 talented professionals are supporting Zurich business units around the globe with value added services.

Number of employees

250-499 employees