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ERP Support Manager (m/f/d)

XAL Eastern Europe k.s.

Information about the position

  • Place of work: Graz, Austria
  • Basic wage component (gross) and other rewards: 3 000 EUR/month
  • Start date: asap
  • Contract type: full-time

Job description, responsibilities and duties

We are looking for our sister company XALAX GmbH, Auer-Welsbach-Gasse 36, 8055 Graz, Austria | xalax.com a new colleague, the position will be at the HQ in Graz.

About the role:

Processing the ongoing stream of ERP support requests, including diagnosing and troubleshooting faults

Ensuring a high level of service quality and consistent documentation of support requests

Coordinating 2nd/3rd level tasks with the ERP consultants/developers

Acting as the interface between the departmental users, in-house IT administrative staff and external ERP consultants

Identifying potential for internal process improvements

Facilitating and sustaining internal knowledge transfer for optimisation of systems

Employee perks, benefits

13th and 14th salary
Flexible working hours and home office.
Various career opportunities, also international.
International company and team.
Hard and soft skills training at XAL Academy.
Fitness center and sports courses.
Fun at team activities and events.

Information about the selection process

About XALAX
We are specialised in developing and implementing customised ERP solutions. We
understand the complex needs of our clients and translate them into optimal solutions
to make their processes smooth and efficient. xalax with offices in Graz/Austria and
Varazdin/Croatia is part of the international XAL Group, a renowned lighting
manufacturer with 1300 employees, headquartered in Graz. We love challenges.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Business Studies Graduate with a major in Computer Science or IT studies and a focus on business and operations management (FH, TU, university)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

Other knowledge

Microsoft Dynamics AX - Skillful
Project management - Expert

Experience in the position/sector

3

Number of years of experience

5

Personality requirements and skills

An appropriate professional qualification or relevant professional experience

Specific and demonstrable work experience within the ERP environment, ideally in support

A good understanding of ERP is required (e.g.: Microsoft AX, NAV, D365 FSCM-F&O)

A basic experience of SQL is desirable

Willingness to travel

A self-starter with a methodical approach to work within a fastmoving and complex application environment

A positive approach to customer support with a strong orientation towards service and producing solutions

A natural team player with very good
communication skills

Advertiser

Brief description of the company

XAL is a leading manufacturer of architectural lighting for retail, public spaces, offices and living environments. Working closely with lighting and interior designers, as well as architects, we supply high-end solutions that blend in with and support architectural concepts. Our headquarters are located in Austria with a number of subsidiaries and production facilities throughout the world.

Our office in Bratislava was established in 2007. Due to our continuous success we are now further expanding our team in order to provide the best possible service to our clients and further grow our business.

Number of employees

500-999 employees