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Customer Support with Hebrew

Webhelp Enterprise Sales Solutions Czech Republic, s.r.o.

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: From 35 000 Kč/month+ bonus
  • Start date: 05.09.2022
  • Contract type: full-time

Job description, responsibilities and duties

Are you a motivated individual, with a passion for helping people and providing the best support to the customers? Then apply TODAY!

For our client, a famous company, we are now looking for Customer Service Agents. This is a great opportunity for a young ambitious professional.

Responsibilities:

First Level technical support of the following products: home-range printers, Large format printers, scanners and video-projectors among others, for consumers and business customers: 80% of the contacts.
Presales support and provide accurate information about the products: 10% of contacts.
Reseller Support and under warranty services arrangements: 10% of the contacts.
Multi-channel technical support (phone, e-mail, chat or social media).

Requirements:

Technical qualifications



Profound knowledge of Windows Operating System.
Good knowledge of applications such as MS Office, image editing tools and/or other relevant applicants.
Profound knowledge of hardware components.
Very good understanding of technical issues.
Experience in hardware support, preferably by phone and e-mail.
Preferentially strong technical background or technical formation.
Experience in troubleshooting guidelines.


Personal skills



Team player
Willing to learn and apply new technologies.
Strong analytical skills with demonstrated problem-solving ability desired.
Ability to operate in high-pressure situations.
Native Hebrew and good English (written and oral).
Excellent comprehension skills in English, preferably excellent oral and written skills.
Good skills in at least one other European language (oral preferentially also written).
Strong ability in communication.
Excellent communication skills / strong communicator.
Service orientation.

Employee perks, benefits

In exchange, we are able to provide you with a variety of benefits such as:

Meal vouchers in the amount of 109 CZK (55% covered by the employer, 45% covered by the employee)
Attractive bonuses according to the performance
Multisport card
Daily use of foreign languages, especially English
Great referral bonus
A team that is fair and human at all times, including corporate governance
Interactive activities: team-building, company parties, sports, etc.
Opportunity to develop a career within a multinational environment

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Educational Specialization

Zákaznický servis

Language skills

Hebrew - Proficiency (C2) and English - Upper intermediate (B2)

Advertiser

Brief description of the company

Webhelp is a global player in Business process outsourcing specialized in offering high-level customer experience and collaboration. More than 2000 customers place their trust in Webhelp to manage and optimize their processes and their day to day customer based relationships such as customer service, sales, and technical support. They trust Webhelp to implement acquisition, retention and operational solutions.

Number of employees

250-499 employees