Práca SME SME.sk
Pridať inzerát

Customer Support with SK_Home office

Webhelp Enterprise Sales Solutions Czech Republic, s.r.o.

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: From 27 000 Kč/month+ bonus
  • Start date: 1.1.2022
  • Contract type: full-time, agreement-based (Temporary jobs)

Job description, responsibilities and duties

Are you a motivated individual, with a passion for helping people and providing the best support to the customers? Then apply TODAY!

For our client, a famous furniture company, we are now looking for Customer Service Agents. Home office-based position. Some of your responsibilities will include dealing with orders, refunds, basic information about products or shipping, based on the needs of our clients. This is a great opportunity for a young ambitious professional.

Responsibilities:

Answering inquiries about the shop, e-shop products, their delivery, payments for goods, etc.
Resolving the return or exchange of goods
Providing information about the gift card, its benefits, and usage
Troubleshooting personal accounts users
Checking payment transactions
Customer line open daily (from Monday to Friday 8:30 - 17:00)
No weekends

Requirements:

Czech/Slovak Native speaker
Advanced level of English language
Experience as a sales assistant in the same retail store or experience from a similar position in the customer service center
Very good communication skills and customer orientation
Multitasking, stress resistance

Employee perks, benefits

In exchange, we are able to provide you with a variety of benefits such as:

Meal vouchers in the amount of 109 CZK (55% covered by the employer, 45% covered by the employee)
Attractive bonuses according to the performance
Multisport card
Daily use of foreign languages, especially English
Great referral bonus
A team that is fair and human at all times, including corporate governance
Interactive activities: team-building, company parties, sports, etc.
Opportunity to develop a career within a multinational environment

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Educational Specialization

Zákaznický servis

Language skills

Slovak - Proficiency (C2) and English - Upper intermediate (B2)

Advertiser

Brief description of the company

Webhelp is a global player in Business process outsourcing specialized in offering high-level customer experience and collaboration. More than 2000 customers place their trust in Webhelp to manage and optimize their processes and their day to day customer based relationships such as customer service, sales, and technical support. They trust Webhelp to implement acquisition, retention and operational solutions.

Number of employees

250-499 employees