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Telesales Team Leader

W.A.G. payment solutions, a.s.

Information about the position

  • Place of work: Prague, Czechia
  • Basic wage component (gross) and other rewards: 40 000 - 55 000 Kč/month
  • Contract type: full-time

Job description, responsibilities and duties


We are now looking for an ambitious and energetic Telesales Team Leader to join our journey.

WHAT WILL YOU DO?
- Lead, motivate and coach the Telesales team by creating a performance/ goal orientated culture.
- Allocate tasks and use accurate and timely forecasting, reporting and appraisal reviews to evaluate agent activity and performance to ensure the team achieves and exceeds sales targets (for calling activity, cross selling and upselling).
- Implement remedial strategies when performance against KPIs is not being met.
- Manage, update and maintain the CRM.
- Routinely update the Head of Telesales on team and sales performance.
- Support the Head of Sales with delivering business objectives.
- Build effective relationships with other teams and departments to help them maximize their sales.

WHAT DO YOU NEED?
• Excellent interpersonal, verbal, and written communication skills in English.
• Good sense of cooperation, communication, adaptability to changes, and time-management.
• Strong logical thinking ability.
• Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems
• Good presentation skills.
• Able to work under pressure and to a high standard.
• Proficient in MS Office including Excel.

WHAT DO WE OFFER?
EW is diverse, disruptive, and still evolving; we choose newcomers not only by skill but also whether they can be real colleagues through shared values. What is more is you will have an opportunity to influence the direction of our company through your ideas.

We are as big as a corporation but maintain a start-up mentality with benefits that include:

• Flexible working hours with regular home office option.
• Career growth and training opportunities
• 5 weeks of holiday plus 3 sick days per year.
• Flexible benefits scheme from Cafeteria where you choose your preferred products/services: meal voucher card, pension contribution, Multisport, leisure and culture activities.
• Referral Rewards through our 'Takes One to Know One' scheme.
• Paid leave for volunteering towards a good cause or charity of your choice.
• Opportunity to use the Products our customers love.
• Modern office offering adjustable standing desks, relaxation rooms, summer terrace, on-site restaurant, bicycle stands and fresh fruit every day.
• Dog-friendly office and a fully equipped kids’ corner.

As an Equal Opportunity Employer, we AT EUROWAG follow the idea that everyone deserves the chance to make its own unique contribution. We are dedicated to fostering the strength diversity brings to our workforce.

To learn more about OUR CULTURE & VALUES, please visit our career page on the company website - www.eurowag.com/en/company/career

Career opportunity is ahead! Please do not hesitate to apply with your CV today. Only shortlisted candidates will be contacted.

Information about the selection process

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination