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Technical Support Specialist with French (Ref. No.: FRsupport)


Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: 1 000 EUR/month1000+
  • Contract type: full-time, agreement-based (Temporary jobs), trade licence

Job description, responsibilities and duties

What will your main responsibilities be?

Customer experience improvements;
Working with clients / employees to identify problems and advising on the solution;
Mastering and supporting Slack, WhatsApp, Intercom, Helpdesk channels;
Report bugs and errors to development teams;
Help troubleshoot issues;
Help with client onboarding and uploading data to the system;
Supporting internal teams with tasks beyond the job description of Support Specialist;
In charge of hardware orders.

Employee perks, benefits

We don’t count holiday days and are fairly informal about working hours. We want to make sure you like your job and wanna go the extra mile for us;
Start-up working environment;
Home-office when needed? No questions asked, take your time when you need it most;
Team buildings and company remote office. Sounds boring? The whole team met in Spain, Italy and South Africa within the past few years.

Requirements for the employee

Candidates with education suit the position

Secondary school student
Secondary with school-leaving examination
University student
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and French - Advanced (C1)

Personality requirements and skills

You should be a dog-loving person as we have dog-friendly offices, but if you do not mind them that is ok;
Preferably located in Brno, but you can work remotely as well;
Someone looking for a huge challenge.

And a few more skills…

C1 French and b2/C1 English;
Ability to document and troubleshoot errors;
Excellent communication skills;
Attention to detail;
Analytical mind and problem-solving aptitude;
Very good organisational skills.


Brief description of the company

We’re a small company with big clients. Ventrata has grown quickly since it was founded in 2017 to become a leading provider of ticketing software. With its HQ in London with offices in the Czech Republic, Los Angeles and Madrid, the company has secured major clients including Paramount Studios, Universal Resorts, City Sightseeing Worldwide and Big Bus and is backed by well-known investors.

Our growth has created opportunities for a small group of exceptional people to truly own all aspects of scaling the organization. 

Number of employees

10-19 employees

Company address

Ventrata Ltd.
110 Clifton Street, Stapleton House, 2nd Floor
EC2A 4HT London
Great Britain