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Process manager with German Language
Unique People, s.r.o.
- Place of work: Remote work
- Basic wage component (gross) and other rewards: 1 700 EUR/monthThe salary is divided into the fixed and variable part and depends on the skill level of the candidate
- Start date: 1.8.2022
- Contract type: full-time, trade licence
Job description, responsibilities and duties
We are looking for a Process Manager with fluent German language to empower the team.
In case you do not fit all the requirements, we will support you and train you, but you need to have at least technical thinking and you need to be structured, systematic, reliable and have since of order.
Your main tasks will include:
Preparation of annual maintenance planning
• Clarification of service management regarding maintenance needs
• Control of the combinability of activities with risk minimization
• Creating a schedule for the Service and the platform
• Coordination of schedule with Delivery teams
• Clarification of the Service to the customer and negotiation of deadlines
• Creation of a "change" for individual activities and entry in the annual plan
Reporting the occurrence of Major-Incidents and Major-Problems
• Detailed description of each case
• Create a dashboard report for all cases
• Compilation of defined measures and creation of a "tracking list"
• Presentation of results and identified cases
Compilation of the basis of KPI violations
• Create a violation list
• Verification of correctness
• Analysis of causes and creation of documentation for each violation
• Presentation and communication of each violation with the interested team
• Design and development of measures for sustainable solutions/prevention
• Creating a "tracking list" to monitor the status
Verification of the consistency of CMDB data storage
• Checking the completeness and authenticity of the CMDB content
• Verification of accuracy
• Analysis of causes and creation of measures for sustainable solutions
• Identification of process gaps and possible errors in automation
• Entering and monitoring repair orders for the responsible team
In case you do not fit all the requirements, we will support you and train you, but you need to have at least technical thinking and you need to be structured, systematic, reliable and have since of order.
Your main tasks will include:
Preparation of annual maintenance planning
• Clarification of service management regarding maintenance needs
• Control of the combinability of activities with risk minimization
• Creating a schedule for the Service and the platform
• Coordination of schedule with Delivery teams
• Clarification of the Service to the customer and negotiation of deadlines
• Creation of a "change" for individual activities and entry in the annual plan
Reporting the occurrence of Major-Incidents and Major-Problems
• Detailed description of each case
• Create a dashboard report for all cases
• Compilation of defined measures and creation of a "tracking list"
• Presentation of results and identified cases
Compilation of the basis of KPI violations
• Create a violation list
• Verification of correctness
• Analysis of causes and creation of documentation for each violation
• Presentation and communication of each violation with the interested team
• Design and development of measures for sustainable solutions/prevention
• Creating a "tracking list" to monitor the status
Verification of the consistency of CMDB data storage
• Checking the completeness and authenticity of the CMDB content
• Verification of accuracy
• Analysis of causes and creation of measures for sustainable solutions
• Identification of process gaps and possible errors in automation
• Entering and monitoring repair orders for the responsible team
Employee perks, benefits
- Career growth (Learn to code, Udemy, Pluralsight, Linux Academy courses, and individual education according to position up to 2000 € yearly for an employee)
- Language courses (German, English language)
- Possibility to choose work from home/office work or a combination of both (hybrid)
- Possibility to manage the working time upon agreement (flexible working hours)
- Mobile phone and agreed hardware for personal usage
- Brand new offices in the city center (easily accessible by car and public transportation)
- Shared parking spaces next to the office doors
- Shared bicycle garage
- Variable part of the salary paid quarterly
- Hockey tickets for HC Košice matches
- Multisport card, participation in sports events (runs, football matches...)
- E-bikes landing (also during weekends )
- Coffee, snacks & cakes daily (mostly from local suppliers or baked by us
- Team breakfasts
- Company events offline but also online (teambuilding, family days …)
and many more
- Language courses (German, English language)
- Possibility to choose work from home/office work or a combination of both (hybrid)
- Possibility to manage the working time upon agreement (flexible working hours)
- Mobile phone and agreed hardware for personal usage
- Brand new offices in the city center (easily accessible by car and public transportation)
- Shared parking spaces next to the office doors
- Shared bicycle garage
- Variable part of the salary paid quarterly
- Hockey tickets for HC Košice matches
- Multisport card, participation in sports events (runs, football matches...)
- E-bikes landing (also during weekends )
- Coffee, snacks & cakes daily (mostly from local suppliers or baked by us
- Team breakfasts
- Company events offline but also online (teambuilding, family days …)
and many more
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Educational Specialization
technical
Language skills
German - Advanced (C1) and English - Intermediate (B1)
Other knowledge
ITIL framework - Advanced
Incident management - Advanced
Incident management - Advanced
Number of years of experience
1
Personality requirements and skills
- Ability to speak German and English language on a communicative level
- Very good management, interpersonal, communication, presentation, and organizational skills
- Self-driven to achieve goals independently as well as work in an international team
- 1-year experience working according to the ITIL procedures
- ITIL certificate is a big plus
- Very good management, interpersonal, communication, presentation, and organizational skills
- Self-driven to achieve goals independently as well as work in an international team
- 1-year experience working according to the ITIL procedures
- ITIL certificate is a big plus
Advertiser
Brief description of the company
"Unique People is an IT outsourcing company that provides services mainly in the field of IT infrastructure and software development. We are a Slovak company based in Košice, but we operate internationally and have branches in Bratislava and Split, Croatia. Our biggest domain is software development. The largest part of the development is directed at the German market. We also operate locally, where we provide IT support or web development. We focus on business development, and we have helped many companies to establish themselves in the Slovak market. "And not the reasons why this is not possible. We are always ready to help our clients move their business forward."
Number of employees
50-99 employees