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Customer Service Contact - Logistics

U-Shin Slovakia s. r. o.

Information about the position

  • Place of work: Košice
  • Basic wage component (gross) and other rewards: 1 200 EUR/monthFROM 1,200 EUR (depends on experience)
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

• Integrating and arbitrating customer demand (call offs, and Forecasts).
• Managing critical situation to avoid customer line down at minimum premium freight costs.
• LISTEN TO VOICE OF CUSTOMER: Respect customer procedures and by working with customer logistics performance data to make sure correct performance reporting.
• Anticipate and escalate exceptional events such as for example strikes to minimize effects on U-Shin operations and costs.
• Support service rate performance at right level and ensure regular monitoring of it toward 100% customer satisfaction.
• Proactively build strong customer relationships.
• Prepare data for MPS planning (demand arbitration).
• Support internal flows’ optimization by using daily planning tools to meet customer demand and respect the stock strategy (logistics box, sequencer, launcher).
• Organize shipments to customer on time and in right quantity (using visual management tools, where applicable).

Employee perks, benefits

• Sick Days (4x),
• Home office (10 days per month),
• attendance bonus,
• Multisport card,
• Edenred card - 400€/ year,
• career grow in logistics department,
• working with new technologies,
• young, dynamic environment.

Information about the selection process

In case of your interest in the above mentioned position, please send us your CV in English and Slovak language by e-mail with the subject : Customer Service Contact.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) or French - Upper intermediate (B2) or German - Upper intermediate (B2)

Other knowledge

Microsoft Excel - Advanced

Number of years of experience


Personality requirements and skills

• English language at communication level.
• French or German language as a second language is an advantage
• Knowledge of SAP is an advantage
• Resistance to stress, appetite.
• Team work, responsible approach to problem solving.
• Very good organizational skills.


Brief description of the company

U-Shin Slovakia s. r. o. is a Japanese company focused on the design and production of components for automotive industry. In 2019 U-Shin Slovakia s.r.o. has become a part of MinebeaMitsumi Group.

Number of employees

1000 and more employees