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Customer Care - native German language

Topforsport s.r.o.

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: 1 Kč/hour
  • Start date: 1.7.2022
  • Contract type: full-time

Job description, responsibilities and duties

Are you ready to help us develop an e-commerce business in Germany? Do you enjoy communicating with people, helping them with their problems and finding the most effective solutions? Are you passionate about running? If your answers are ‘YES’, then just keep reading.

What do you need to succeed in this role:
You are passionate about running and other sports. You enjoy talking to people and helping them with their problems. You are an active listener with a high level of communication skills.

Key responsibilities:
- Daily communication with customers (email and phone).
- Order processing (edits, notes, changes and cancellations of orders on customers' request).
- Tracking of shipments & communication with delivery companies.
- Claims (communication with the complaint department processing the claim).
- Short translations (blogs, product descriptions, social media posts).

What do we expect from you?
- Native in German language (very good written and spoken skills).
- English language on B2/C1 level.
- Freelancer (able to invoice us as an EU entity).
- Customer-friendly approach, high level of communication skills.
- Proactivity and flexibility - ability to learn new things and welcome changes, "quick on your feet"
- Very good computer skills (training provided)
- Willingness to grow with us

Employee perks, benefits

What you can look forward to:
- Full-time job in a fast-growing international company.
- Fair and appropriate financial compensation according to your experience.
- Group of like-minded & growth-oriented people from all across Europe.
- We are as strong as our team! You can be sure to get supportive and friendly leaders and colleagues who care about each other and like to invest in people development. Sounds like something for you?

To get a better understanding of what we plan to build, browse ​www.Top4Running.de, ​www.Top4Football.de or​ ​www.Top4Fitness.de. Please submit your application in English. We are looking forward to hearing from you. If you have any questions about the company or this specific role, don’t hesitate to contact us.

Requirements for the employee

Candidates with education suit the position

Primary education
Secondary school student
Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student

Language skills

English - Upper intermediate (B2) and German - Advanced (C1)

Other knowledge

Communication skills - Skillful

Advertiser

Brief description of the company

We are young fast growing company that has made it to the top of sporting goods e-commerce. We run a network of specialty e-shops Top4Running, Top4Football and Top4Fitness, where our customers find top products for their sports activities. We also operate 2 stores in Prague - 1 premium running store and 1 premium football store. We cover all the most important sports brands: Nike, Adidas, Asics, Under Armour, Reebok, Puma and many more. We have expanded to 10 European markets with Croatia being the latest countries we entered. We continue with our European expansion with adding Denmark, Sweden, the Netherlands and Belgium during 2020. Since 2019 Top4Sport has become a proud member of 11TeamSports Group, the biggest football specialty retailer in Europe.