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Customer support specialist with French

TGD k. s.

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: 1 300 EUR/monthEmployees get fix salary of 1300 euros gross. We offer a team bonus each month during winter : Nov 250, Dec 400, Jan 500, Feb 500, March 300, April 250 (those amounts can increase depending on Team Objectives achievements)
  • Start date: 15.11.2021
  • Contract type: full-time

Job description, responsibilities and duties

People are booking ski equipment online on our websites all over Europe.
Your role is to help them:

- Be the prime contact for clients’ inquiries
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Handle all incoming calls and emails from the business clients and suppliers in a professional manner by demonstrating and using professional knowledge
- Ensure continuous improvement of response time to queries
- Work as Team Player to achieve team goals and insure the good dynamic of the work environment

Employee perks, benefits

SALARY:
Competitive salary thanks to our monthly bonus system
Our employees also receive restaurant tickets
We also offer the possibility to earn extra money by working during weekends

ENVIRONMENT:
Small international team composed with easygoing cool people
Teambuiliding activities
Agile organization
Growing Company (almost 500 000 bookings pre covid)
Performing employees are given the opportunity to grow inside the company

Requirements for the employee

Candidates with education suit the position

Primary education
Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

French - Proficiency (C2)

Personality requirements and skills

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize and manage time effectively

Positive Attitude

Excellent skills in French language

Good PC skills (Microsoft Office, Zendesk etc..)

Advertiser

Brief description of the company

Founded in 2006, ALPINRESORTS.com is the largest online marketplace for ski rental bookings in Europe. We have around 1150 shops partner all over Europe.
Over the past season we generated around 500,000 online booking in Germany, Austria, Switzerland, Italy, France, Andorra and Bulgaria via ALPINRESORTS.com.
By booking online clients can save an online discount up to 60% and time as well.
Our business is growing every year, which explain why we are looking for new people to deliver the best customer experience to our clients around the world.