Práca SME
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CZ/SK Speaking Customer and Colleague Engagement Centre Team Manager


Information about the position

  • Place of work: Budapest, Hungary (Job with occasional home office)
  • Basic wage component (gross) and other rewards: From 2 100 EUR/month
  • Contract type: full-time

Job description, responsibilities and duties

• Providing operational support and leadership for a team of 20-25 professionals
• Supporting my team with complex escalation management, liaising with stakeholders on outstanding issues and taking ownership to close issues
• Monitoring the quality and productivity of the team's processes
• Setting individual targets to team members, measure and monitor their work, recognizing great performance and encouraging a focus on development and career aspirations
• Ensuring equal career development opportunities for all colleagues in my team
• Drive the team towards implementing the strategic vision of the department in accordance with global directions, local standards, business requirements and supports the achievements of agreed targets

Employee perks, benefits

Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career defining opportunities to all our colleagues. If you chose to join our business, we will provide you with:
• Competitive Compensation package based on your experience and skills (eligibility for annual bonus, Healthcare package, Cafeteria, 10% shopping discount in every Hungarian Tesco store)
• Career Growth is not just a cliché - we operate in 3 markets as one Central European business, so there are many opportunities for growth and development
• Solid Business Background with more than 100 proud years of company history
• We are a Great Team and we are not fond of any formalities here
• Modern Office with great location (e.g.: free parking)
• Hybrid Working policy

Requirements for the employee

Candidates with education suit the position

University education

Language skills

English - Intermediate (B1) or Slovak - Advanced (C1) or Czech - Advanced (C1)

Personality requirements and skills

• College/University degree
• Advanced level English knowledge
• Advanced Czech or Slovak language knowledge 
• 5+ years of relevant work experience
• 2+ years of leadership experience
• Excellent communication skills (both verbal and written)
• Great problem-solving, risk and escalation management skills
• Experience in balancing priorities in a fast-paced, constantly changing environment to meet tight deadlines
• Advanced MS Office (Microsoft Word, Excel, Outlook, Access) and reporting skills


Brief description of the company

Spoločnosť TESCO je jednou z najväčších maloobchodných spoločností, ktorá sa zameriava na predaj potravinového i nepotravinového sortimentu, prevádzkuje vlastný internetový obchod, čerpacie stanice, poskytuje služby v oblasti telekomunikácií a financií. Bola založená v roku 1924 Sirom Jackom Cohenom vo Veľkej Británii.
Tesco vstúpilo na slovenský trh v roku 1996 a v súčasnosti prevádzkuje 153 obchodov, dve distribučné centrá a 18 čerpacích staníc. So svojimi 9 000 zamestnancami je tretím najväčším súkromným zamestnávateľom na Slovensku. V rámci Tesco skupiny budujeme inkluzívne miesto na prácu, kde sú všetci kolegovia oceňovaní za to akí sú, bez ohľadu na kultúru, z ktorej pochádzajú a ktorí nám pomáhajú budovať úspešné podnikanie a odrážajú rozmanitosť komunít, ktorým slúžime.

TESCO is one of the largest retail companies, which focuses on the sale of food and non-food products, operates its own online store, gas stations, provides services in the field of telecommunications and finance. It was founded in 1924 by Sir Jack Cohen in Great Britain.
Tesco entered the Slovak market in 1996 and currently operates 153 stores, two distribution centers and 18 filling stations. With its 9,000 employees, it is the third largest private employer in Slovakia. Within the Tesco Group, we are building an inclusive place to work, where all colleagues are acknowledged for what they are, regardless of the culture they come from and who help us build successful businesses and reflect the diversity of the communities they serve.