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Czech or Slovak speaking Customer and Product System Support Associate
TESCO STORES SR, a.s.
- Place of work: Budapest, Hungary (Job with occasional home office)
- Basic wage component (gross) and other rewards: From 1 100 EUR/month
- Contract type: full-time
Job description, responsibilities and duties
The main focus of this role would be to provide support to the newly introduced system. Daily ticket handling, task resolutions, supporting various tool request while keeping all the SLAs and deadlines. Working together with various teams within Tesco, solving complex issues, and challenging requests. Being the first point of contact for internal colleagues as well as external stakeholders.
• Checking incoming tickets, and request and answering them within the given SLAs, or forwarding the requests if out of scope
• Contact responsible teams in oder to resolve issues, and to explore problems to prevent them from happening again
• Creative problem solving on complex and challenging issues and request, escalate issues if needed.
• Find ways to improve service procedure, and automation possibilities in order to make the customer experience better and easier
• Create SLA and KPI reporting, and make sure that daily, weekly and monthly targets are met
• Educate customers and stakeholders for tool usage, and ask for feedback on customer experience
• Work with CI team in order to improve satisfaction, productivity, and problem solving knowledge.
• Checking incoming tickets, and request and answering them within the given SLAs, or forwarding the requests if out of scope
• Contact responsible teams in oder to resolve issues, and to explore problems to prevent them from happening again
• Creative problem solving on complex and challenging issues and request, escalate issues if needed.
• Find ways to improve service procedure, and automation possibilities in order to make the customer experience better and easier
• Create SLA and KPI reporting, and make sure that daily, weekly and monthly targets are met
• Educate customers and stakeholders for tool usage, and ask for feedback on customer experience
• Work with CI team in order to improve satisfaction, productivity, and problem solving knowledge.
Employee perks, benefits
Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career defining opportunities to all our colleagues. If you chose to join our business, we will provide you with:
• Competitive Compensation package based on your experience and skills (Cafeteria, 10% shopping discount in every Hungarian Tesco store)
• Career Growth is not just a cliché - we operate in 3 markets as one Central European business, so there are many opportunities for growth and development
• Solid Business Background with more than 100 proud years of company history
• We are a Great Team and we are not fond of any formalities here
• Modern Office with great location (e.g.: free parking)
• Flexible Working policy (e.g.: home-office)
• Relocation Bonus when permamently moving to Hungary
• Langugage Allowance
#LI-AS1
#LI-Hybrid
• Competitive Compensation package based on your experience and skills (Cafeteria, 10% shopping discount in every Hungarian Tesco store)
• Career Growth is not just a cliché - we operate in 3 markets as one Central European business, so there are many opportunities for growth and development
• Solid Business Background with more than 100 proud years of company history
• We are a Great Team and we are not fond of any formalities here
• Modern Office with great location (e.g.: free parking)
• Flexible Working policy (e.g.: home-office)
• Relocation Bonus when permamently moving to Hungary
• Langugage Allowance
#LI-AS1
#LI-Hybrid
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Language skills
English - Intermediate (B1) or Czech - Upper intermediate (B2)
Personality requirements and skills
• College/University education
• Upper-intermediate English language knowledge
• Advanced Czech or Slovak language
• Up to 1 year professional experience
• Helpdesk, system support experience would be advantage
• MS Office
• Upper-intermediate English language knowledge
• Advanced Czech or Slovak language
• Up to 1 year professional experience
• Helpdesk, system support experience would be advantage
• MS Office
Advertiser
Brief description of the company
Spoločnosť TESCO je jednou z najväčších maloobchodných spoločností, ktorá sa zameriava na predaj potravinového i nepotravinového sortimentu, prevádzkuje vlastný internetový obchod, čerpacie stanice, poskytuje služby v oblasti telekomunikácií a financií. Bola založená v roku 1924 Sirom Jackom Cohenom vo Veľkej Británii.
Tesco vstúpilo na slovenský trh v roku 1996 a v súčasnosti prevádzkuje 153 obchodov, dve distribučné centrá a 18 čerpacích staníc. So svojimi 9 000 zamestnancami je tretím najväčším súkromným zamestnávateľom na Slovensku. V rámci Tesco skupiny budujeme inkluzívne miesto na prácu, kde sú všetci kolegovia oceňovaní za to akí sú, bez ohľadu na kultúru, z ktorej pochádzajú a ktorí nám pomáhajú budovať úspešné podnikanie a odrážajú rozmanitosť komunít, ktorým slúžime.
TESCO is one of the largest retail companies, which focuses on the sale of food and non-food products, operates its own online store, gas stations, provides services in the field of telecommunications and finance. It was founded in 1924 by Sir Jack Cohen in Great Britain.
Tesco entered the Slovak market in 1996 and currently operates 153 stores, two distribution centers and 18 filling stations. With its 9,000 employees, it is the third largest private employer in Slovakia. Within the Tesco Group, we are building an inclusive place to work, where all colleagues are acknowledged for what they are, regardless of the culture they come from and who help us build successful businesses and reflect the diversity of the communities they serve.
Tesco vstúpilo na slovenský trh v roku 1996 a v súčasnosti prevádzkuje 153 obchodov, dve distribučné centrá a 18 čerpacích staníc. So svojimi 9 000 zamestnancami je tretím najväčším súkromným zamestnávateľom na Slovensku. V rámci Tesco skupiny budujeme inkluzívne miesto na prácu, kde sú všetci kolegovia oceňovaní za to akí sú, bez ohľadu na kultúru, z ktorej pochádzajú a ktorí nám pomáhajú budovať úspešné podnikanie a odrážajú rozmanitosť komunít, ktorým slúžime.
TESCO is one of the largest retail companies, which focuses on the sale of food and non-food products, operates its own online store, gas stations, provides services in the field of telecommunications and finance. It was founded in 1924 by Sir Jack Cohen in Great Britain.
Tesco entered the Slovak market in 1996 and currently operates 153 stores, two distribution centers and 18 filling stations. With its 9,000 employees, it is the third largest private employer in Slovakia. Within the Tesco Group, we are building an inclusive place to work, where all colleagues are acknowledged for what they are, regardless of the culture they come from and who help us build successful businesses and reflect the diversity of the communities they serve.