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CZ & SK Customer and Colleague Engagement Service Associate - afternoon shift

TESCO STORES SR, a.s.

Information about the position

  • Place of work: Bratislava region, Slovak Republic (Job with occasional home office)
  • Basic wage component (gross) and other rewards: 1 200 EUR/month
  • Contract type: full-time

Job description, responsibilities and duties

Within Tesco Business Services and Technology, the Customer and Colleague Engagement Centre provides support for internal colleagues and external customers. The colleague support team receives IT and Product related queries while the customer team receives ClubCard, Tesco Online and general customer service related queries. Both teams are supported by an operational support team, to ensure an excellent customer experience and flawless operation. Altogether we are around 80 colleagues in the team and we provide support for Hungary, Slovakia and the Czech Republic.
 
• Ensuring all contacts are answered efficiently and resolved as detailed in the operating processes
• Delivering a great customer and colleague service experience
• Taking ownership of the issue, and using my knowledge and behavioural skills to engage, understand, action and deliver with confidence
• Escalating contacts efficiently, where required, to minimise impact on customers
• Spotting opportunities to improve process for the business
• Please note this position is in the afternoon shift from 14:30 to 23:00, including weekends and national holidays

Employee perks, benefits

• Employee Clubcard with 10 % discount and extra Clubcard points.
• Cafeteria - flexible benefit system that offers a wide range of benefits.
• Free legal, financial and psychological counselling.
• Referral bonus and anniversary reward.
• Multisport card.
• Discounts from our partners and stores in Tesco rental areas, seasonal discounts in Tesco stores.
• Gift package for new born.
• Mobile phone also for private usage.
• Extra leave for special life events (wedding, moving, etc.).
• Flexible working time, home office.
• Company events (teambuilding, Christmas party, program Being well to support healthy lifestyle, etc.).
• Modern and friendly working environment.
• Opportunity to growth and development.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education

Language skills

English - Upper intermediate (B2) or Czech - Upper intermediate (B2)

Other knowledge

Microsoft Office 365 - Advanced
Microsoft Outlook - Advanced
Responsibility - Advanced
Time management - Advanced
Organizational ability - Advanced

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

• Graduate/High school education
• Native Slovakian
• Upper-intermediate Czech and English knowledge
• Experience in Customer Service is an advantage
• Basic Computer Skills
• Experience of using MS Office (Excel, Word & Power Point)

Advertiser

Brief description of the company

Spoločnosť TESCO je jednou z najväčších maloobchodných spoločností, ktorá sa zameriava na predaj potravinového i nepotravinového sortimentu, prevádzkuje vlastný internetový obchod, čerpacie stanice, poskytuje služby v oblasti telekomunikácií a financií. Bola založená v roku 1924 Sirom Jackom Cohenom vo Veľkej Británii.
Tesco vstúpilo na slovenský trh v roku 1996 a v súčasnosti prevádzkuje 153 obchodov, dve distribučné centrá a 18 čerpacích staníc. So svojimi 9 000 zamestnancami je tretím najväčším súkromným zamestnávateľom na Slovensku. V rámci Tesco skupiny budujeme inkluzívne miesto na prácu, kde sú všetci kolegovia oceňovaní za to akí sú, bez ohľadu na kultúru, z ktorej pochádzajú a ktorí nám pomáhajú budovať úspešné podnikanie a odrážajú rozmanitosť komunít, ktorým slúžime.

TESCO is one of the largest retail companies, which focuses on the sale of food and non-food products, operates its own online store, gas stations, provides services in the field of telecommunications and finance. It was founded in 1924 by Sir Jack Cohen in Great Britain.
Tesco entered the Slovak market in 1996 and currently operates 153 stores, two distribution centers and 18 filling stations. With its 9,000 employees, it is the third largest private employer in Slovakia. Within the Tesco Group, we are building an inclusive place to work, where all colleagues are acknowledged for what they are, regardless of the culture they come from and who help us build successful businesses and reflect the diversity of the communities they serve.