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Czech Or Slovak Speaking Buying Operations Lead

TESCO STORES SR, a.s.

Information about the position

  • Place of work: Budapest, Hungary (Job with occasional home office)
  • Basic wage component (gross) and other rewards: From 1 600 EUR/month
  • Contract type: full-time

Job description, responsibilities and duties

Within Tesco Business Services & Technology Customer & Product function provides support for the Central European Commercial buying teams - responsible for goods purchased for re-sale. Our team in Budapest works together with the Buyers, Buying assistants, Category managers as well as other, connected parts of the retail business in the area of Supplier listing, data modification & contract management, Invoice query management, Commercial margin recovery & system support. We also cover translation services for Head office & store communications. Our team consists of 45 multilingual colleagues providing services of the above business areas for the Czech, Slovak & Hungarian markets.
• Lead the daily operation (including LDD and MPI) in line with agreed SLAs and KPIs as well as required quality measures
• Keep your team trained and capable of doing what is expected of them; work together with Senior associates on induction and cross - trainings within and between the teams
• Act as an expert on the processes, keep contact with all stakeholders to resolve issues impacting daily operation; Provide root cause of issues by working with various teams aiming to resolve E2E solutions
• Ensure planned & balanced work allocation within both teams with the support of Senior Associates ensuring expected daily performance
• Ensure escalation to line manager with major issues with solution proposals
• Coordinate operation performance reporting, quality KPIs, lead necessary report developments, prepare reports for insights to support business decisions
• Proactively check for issues that could impact normal operations necessary actions to minimize the impact;
• Prepare and participate on stakeholders meeting with line manager and involve the team to meet expectations, solutions, improvements
• Verify resolution with end-users on every escalation on an accurate and timely manner
• Support & encourage CI mindset within the team and drive operational excellence through process improvements and efficiencies
• Take part in building the team-specific objectives and support realization to ensure we meet the targets we set out via team effort
• Never be afraid to deliver bad news and always act with integrity

Employee perks, benefits

Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career defining opportunities to all our colleagues. If you chose to join our business, we will provide you with:
• Competitive Compensation package based on your experience and skills (Cafeteria, 10% shopping discount in every Hungarian Tesco store)
• Career Growth is not just a cliché - we operate in 3 markets as one Central European business, so there are many opportunities for growth and development
• Solid Business Background with more than 100 proud years of company history
• We are a Great Team and we are not fond of any formalities here
• Modern Office with great location (e.g.: free parking)
• Flexible Working policy (e.g.: Home-office)
• Relocation support package when permanently moving to Hungary
#LI-EG2

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education

Language skills

English - Advanced (C1) or Czech - Upper intermediate (B2) or Slovak - Upper intermediate (B2)

Personality requirements and skills

• University / College degree (preferably in Business Administration)
• English proficiency + Czech or Slovak intermediate language knowledge
• At least 3 years of work experience in SSC environment, with at least 1-year experience in team lead position
• Experience in MS office programs
• Experience in workflow management systems use
• Continuous improvement knowledge, track records of process improvements delivered are advantages
• Willingness to relocate to Hungary

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Brief description of the company

Spoločnosť TESCO je jednou z najväčších maloobchodných spoločností, ktorá sa zameriava na predaj potravinového i nepotravinového sortimentu, prevádzkuje vlastný internetový obchod, čerpacie stanice, poskytuje služby v oblasti telekomunikácií a financií. Bola založená v roku 1924 Sirom Jackom Cohenom vo Veľkej Británii.
Tesco vstúpilo na slovenský trh v roku 1996 a v súčasnosti prevádzkuje 153 obchodov, dve distribučné centrá a 18 čerpacích staníc. So svojimi 9 000 zamestnancami je tretím najväčším súkromným zamestnávateľom na Slovensku. V rámci Tesco skupiny budujeme inkluzívne miesto na prácu, kde sú všetci kolegovia oceňovaní za to akí sú, bez ohľadu na kultúru, z ktorej pochádzajú a ktorí nám pomáhajú budovať úspešné podnikanie a odrážajú rozmanitosť komunít, ktorým slúžime.

TESCO is one of the largest retail companies, which focuses on the sale of food and non-food products, operates its own online store, gas stations, provides services in the field of telecommunications and finance. It was founded in 1924 by Sir Jack Cohen in Great Britain.
Tesco entered the Slovak market in 1996 and currently operates 153 stores, two distribution centers and 18 filling stations. With its 9,000 employees, it is the third largest private employer in Slovakia. Within the Tesco Group, we are building an inclusive place to work, where all colleagues are acknowledged for what they are, regardless of the culture they come from and who help us build successful businesses and reflect the diversity of the communities they serve.