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Customer Service Associate


Information about the position

  • Place of work: Budapest
  • Basic wage component (gross) and other rewards: 944 EUR/month
  • Contract type: full-time

Job description, responsibilities and duties

Roles and responsibilities:
• Role modelling the Tesco values and leading by example in what I do and how I behave
• Understanding the part I play in delivering our key metrics and performance measures
• Delivering my role, and all relevant KPIs, consistently and to agreed quality and reliable service standards
• Ensuring all contacts are answered efficiently and resolved as detailed in the operating processes
• Delivering a great customer and colleague service experience
• Taking ownership of the issue, and using my knowledge and behavioural skills to engage, understand, action and deliver with confidence
• Escalating contacts efficiently, where required, to minimise impact on customers
• Working collaboratively with colleagues within the team, across the wider business and our partners
• Spotting opportunities to improve process for the business
• Identify what is getting in the way and be a catalyst for improvement by highlighting the issues

Employee perks, benefits

• Competitive salary
• Tesco discount from day 1
• Full equipment to support you working from home
• Relocation package
• Home office and flexible working hours
• CAREER GROWTHis not just a cliché - we operate in 4 markets as one Central European business, so there are many opportunities for growth and development
• We are just getting started, so you can be part of this journey from the beginning.
• We are aGREAT TEAM and we are not fond of any formalities here
Wage (gross)
from 944€

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2) or Hungarian - Upper intermediate (B2) or Slovak - Proficiency (C2) or Czech - Proficiency (C2)

Other knowledge

Microsoft Office 365 - Expert
Microsoft Outlook - Advanced
Analytical thinking - Advanced
Responsibility - Advanced
Flexibility - Advanced
Time management - Advanced
Multitasking - Advanced

Personality requirements and skills

You will be great in this role if you have:
• Hungarian+Slovakian/Czechlanguage knowledge on an upper-intermediate level is a must.
• English - Intermediateis a must.
• Graduate/ high school education
• Basic Computer Skills
• Experience of using MS Office (Excel, Word & Power point)


Brief description of the company

Spoločnosť TESCO je jednou z najväčších maloobchodných spoločností, ktorá sa zameriava na predaj potravinového i nepotravinového sortimentu, prevádzkuje vlastný internetový obchod, čerpacie stanice, poskytuje služby v oblasti telekomunikácií a financií. Bola založená v roku 1924 Sirom Jackom Cohenom vo Veľkej Británii.
Tesco vstúpilo na slovenský trh v roku 1996 a v súčasnosti prevádzkuje 153 obchodov, dve distribučné centrá a 18 čerpacích staníc. So svojimi 9 000 zamestnancami je tretím najväčším súkromným zamestnávateľom na Slovensku. V rámci Tesco skupiny budujeme inkluzívne miesto na prácu, kde sú všetci kolegovia oceňovaní za to akí sú, bez ohľadu na kultúru, z ktorej pochádzajú a ktorí nám pomáhajú budovať úspešné podnikanie a odrážajú rozmanitosť komunít, ktorým slúžime.

TESCO is one of the largest retail companies, which focuses on the sale of food and non-food products, operates its own online store, gas stations, provides services in the field of telecommunications and finance. It was founded in 1924 by Sir Jack Cohen in Great Britain.
Tesco entered the Slovak market in 1996 and currently operates 153 stores, two distribution centers and 18 filling stations. With its 9,000 employees, it is the third largest private employer in Slovakia. Within the Tesco Group, we are building an inclusive place to work, where all colleagues are acknowledged for what they are, regardless of the culture they come from and who help us build successful businesses and reflect the diversity of the communities they serve.

Company address

Tesco Stores SR a. s.
Cesta na Senec 2
82104 Bratislava