Práca SME
Pridať inzerát

Customer and Colleague Engagement Team Leader


Information about the position

  • Place of work: Cesta na Senec 2, 821 04 Bratislava
  • Basic wage component (gross) and other rewards: 1 444 EUR/monthfrom 1444€
  • Contract type: full-time

Job description, responsibilities and duties

As a customer and colleague engagement team leader you would be afundamental part of the Customer and Colleague Engagement Services and beat the forefront of the business - the foundation of how we deliver for customers and colleagues every day. Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business the essence of the position will be:
• acting as a mentor and lead for the customer service associates,
• ensuring standard operating procedures are current and adhered to by your team,
• supporting the performance of your team by providing structured guidance, expectations and accountability to improve performance in line with process,
• creating a culture of highly engaged colleagues who are passionate about their role in serving shoppers a little better every day,
• delivering our key metrics and performance measures,
• collaborating with resource planning to deliver agreed service levels.

Employee perks, benefits

• Supporting your relocation to Hungary• Financial support: one-time payment with your first salary
• a relocation agency to help you to apply for the necessary Social Security Number
• an exclusive relocation guide with over 30 pages of useful material

• 10% shopping discount at Tesco stores
• Modern office with great location
• Flexible working policy (e.g.: Home-office)

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1) or Czech - Advanced (C1) or Slovak - Advanced (C1) or Hungarian - Upper intermediate (B2)

Other knowledge

Microsoft Excel - advanced
Microsoft Access - advanced
Microsoft Word - advanced
Microsoft Outlook - advanced
Microsoft PowerPoint - advanced
Customer focus - advanced
Multitasking - advanced
Time management - advanced
Precision - advanced

Personality requirements and skills

• Knowledge of Czech/Slovak language at advanced level
• English language knowledge at advanced level
• Knowledge of Hungarian language is an advantage
• University or college education
• Experience in people management
• Operational delivery in a help desk / contact centre environment
• Experience of using MS Office (Microsoft Word, Excel, PowerPoint)
• Customer focus


Brief description of the company

Spoločnosť TESCO je jednou z najväčších maloobchodných spoločností, ktorá sa zameriava na predaj potravinového i nepotravinového sortimentu, prevádzkuje vlastný internetový obchod, čerpacie stanice, poskytuje služby v oblasti telekomunikácií a financií. Bola založená v roku 1924 Sirom Jackom Cohenom vo Veľkej Británii.
Tesco vstúpilo na slovenský trh v roku 1996 a v súčasnosti prevádzkuje 153 obchodov, dve distribučné centrá a 18 čerpacích staníc. So svojimi 9 000 zamestnancami je tretím najväčším súkromným zamestnávateľom na Slovensku. V rámci Tesco skupiny budujeme inkluzívne miesto na prácu, kde sú všetci kolegovia oceňovaní za to akí sú, bez ohľadu na kultúru, z ktorej pochádzajú a ktorí nám pomáhajú budovať úspešné podnikanie a odrážajú rozmanitosť komunít, ktorým slúžime.

TESCO is one of the largest retail companies, which focuses on the sale of food and non-food products, operates its own online store, gas stations, provides services in the field of telecommunications and finance. It was founded in 1924 by Sir Jack Cohen in Great Britain.
Tesco entered the Slovak market in 1996 and currently operates 153 stores, two distribution centers and 18 filling stations. With its 9,000 employees, it is the third largest private employer in Slovakia. Within the Tesco Group, we are building an inclusive place to work, where all colleagues are acknowledged for what they are, regardless of the culture they come from and who help us build successful businesses and reflect the diversity of the communities they serve.

Company address

Tesco Stores SR a. s.
Cesta na Senec 2
82104 Bratislava