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QA Customer Support Engineer

TAJCO Slovakia s. r. o.

Information about the position

  • Place of work: Bratislava Region
  • Basic wage component (gross) and other rewards: 1 800 EUR/month13th salary
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

Are you skilled in quality management and have a high focus on customer relationships? Do you have a good knowledge of Quality core tools and customer communications within the automotive industry? Then you are the person we are looking for, apply for the role of QA Customer Support Engineer at TAJCO and help us to maintain and develop our performance further.

As an important and valued team member, you will work locally and globally with cross functional teams on operational challenges and customer performance projects. Besides supplier quality control, you will secure performance stability and effectiveness of supplier management.

Other responsibilities will include:

-Primary interface for customer quality management, customer portal, and scorecard surveillance
-Manage quality expectations/ satisfaction in collaboration with customers and TAJCO organization, driving quality improvement initiatives
-Engage in problem solving (8D), support as a strong member of the TAJCO organization, apply problem solving methodology’s to successfully find the root cause and drive corrective action
-Drive and execute on TAJCO strategic plans for the customer service organization while collaborating with customers, sales representatives, internal stakeholders, and corporate entities
-Support customers during factory audits as needed in collaboration with local management
-Set up tools to minimize false RMA returns and failure returns to TAJCO to facilitate precise failure analysis
-Capturing, communicating, and replicating success and best practices across the organization and striving for perfection, driving standardization and consistency of approaches to embed a culture of excellence in operational performance
-Identify program risks through CAM, customer communication, and B2B portals proactively, coordinate meetings within cross functional team to address risks within TAJCO organization
-Provide status summary and present internally at quality reviews

About you
As a person and professional you have strong attention to details, work systematically and timely. You are organized and can also manage ad-hoc tasks and work towards tight deadlines. You are a team player but can also work independently.

We expect you to have good knowledge of core tools and the following standards: VDA 6.3, IATF 16949, VDA 6.5. Furthermore, you have a minimum of 3 years of experience from an equivalent position within quality management. You have a solid understanding of complex quality processes. Working in a multicultural environment is something you value and you speak, read and write English effortlessly.

Employee perks, benefits

Competitive salary starting from €1800
13th salary
Ticket restaurant card (4,20€/day)
Flexi-time
2 sick days
Vitamin package
Christmas present
Teambuilding activities
Stand up desk
Multisport card (€29/month)
Great work environment :)
Other internal benefits

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Driving licence

B

Number of years of experience

2

Advertiser

Brief description of the company

Join the TAJCO family    
In the TAJCO Group, we succeed together. You will be part of a global family where you can use your innovative skills and enjoy a dynamic and performance-driven working environment across the TAJCO community. We look very much forward to reading your application - please submit your CV and application by pressing the "Apply Now" button.  

If you would like to know more about the position, feel free to call HR Coordinator Zuzana Semianová on +421904873395 or Director, Group IT Mads Kristensen on +4521293418.  

Living it   
"TAJCO is an expanding company with a great future, where the employees are challenged and engaged. Everybody has the opportunity to contribute to the growth of the business and perceive their own goals. What I like about the company is that TAJCO invests in the employees and care about their development. I find TAJCO the best employer I have worked for so far," says Michal Smolka, Warehouse Supervisor  

TAJCO is a family-owned company. The company headquarter is located in Denmark,  manufacturing in Slovakia and China, and sales offices and distribution centres worldwide. TAJCO develops and manufactures premium exhaust trims for the automotive industry. TAJCO is the market leader within exhaust trims and works with some of the most influential brands within the automotive industry.   

Want to know more about our company? Watch our TAJCO corporate movie to learn more https://www.tajco-group.com/people-and-culture/we-are-tajco

Number of employees

50-99 employees

Company address

TAJCO Slovakia s. r. o.
Priemyselná 5885
901 01 Malacky
http://www.tajco-group.com