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Head of Virtual Platform Operation

T-Systems Slovakia s.r.o.

Information about the position

  • Place of work: Košice
  • Basic wage component (gross) and other rewards: 1 150 EUR/monthMinimum monthly salary is 1150 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

The holder of the job takes care of and acts a main point of contact for complex day to day steering of 2nd level operational, implementation and consulting services for T-Systems dynamic computing platform used for customers on global level within GDU DPS (incl. Top 25).
The holder leads and coordinates up to 25 employees to meet corporate goals for productivity, quality and financial efficiency.
The holder focuses on accomplishment of assigned team objectives by effective resource management, planning and evaluating activities in the assigned area of operational responsibility.

Accountabilities
Processes and service delivery
• Maintain relationships with counterparts and other stakeholders by effective communication.
• Operationally manage critical situations and solve common escalations to provide seamless operation and effective service to clients.
• Collect and provide feedback on contract terms and conditions compliance.
• Supports pre-sales activities, contract negotiations, customer visits, new customer onboarding, process documentation, and 2nd level operation and deployment of virtual computing platforms for global DPS customers (incl. Top 25).
Quality assurance
• Deliver services/solutions to clients in agreed quality and quantity structure according to agreed contracts (OLA, SLA,...) and KPI’s.
• Continuously improve processes and products/services in assigned area, plan improvements and implement improvements programs.
• Coordinate and control operations, processes, take-over and delivery of services according to standard/processes.
• Participates in on-call shifts in the “manager on duty” role.
Budgets and finances
• Provide inputs to financial and other business plans and effectively coordinate assigned resources to meet financial targets.
• Control finance and efficiency management initiatives across the assigned organizational units and sub-units.
People
• Motivate and develop people in own team to be able to deliver better quality and maintain satisfaction of employees.
• Ensure all people-related regulatory topics (labour code, internal rules & guidelines) are met in the assigned team.
• Actively steer capacity of team resources and quality of employee performance results in coherence with customer contracts.
• Act as a first point of contact for international projects and steer expert competence group within dynamic computing area.
Management scope
• People: lead organizational unit with up to 25 members (virtual platform administrators)
• Processes: coordinate delivery of 2nd level operational support on a global basis (in incident, change, problem, configuration and patch management processes) to 200+ global customers (incl. Top 25), under specific high-security requirements
• Finances: control training and travel budgets up to Eur 900 k p.a., revenue up to Eur 1 000 k p.a.

Salary
• Minimum monthly salary is 1150€ brutto + variable part of salary + other financial benefits.
The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Employee perks, benefits

•Cafeteria - individual benefit,
•Trainings and development opportunities,
•Discounts at various providers in Košice,
•Possibility of Home office,
•Pension savings contribution,
•Meal vouchers contribution,
•Teambuildings,
•Extra vacation days,
•Young and enthusiastic working environment,
•Diversity Program,
•Health Weeks,
•Sport Activities,
•Weekend Events,
•Work life Coaching,
•Doctors at workplace,
•Credit card,
•Metro card,
•Referral bonus /financial/,
•Rotations possibilities.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2) and German - Intermediate (B1)

Personality requirements and skills

Education
• Lower University degree (Bc) or secondary/high school graduation (with relevant work experience)
Experience
• Min 2 year experience in leading teams (with 12+ employees), e.g., in project context
• Min 4 year experience working in IT, with min 1 year experience with operating systems solutions
Languages
• English (mandatory): written and oral B2+
• German (optional): written and oral B1+

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 and more employees

Company address

T-Systems Slovakia s.r.o. p. Júlia Gajdošová
P.O.BOX 108
830 05 Bratislava 35
http://www.t-systems.sk

Contact

Contact person: Ing. Vladimír Varga
E-mail: send CV