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Technical Solution Manager

T-Systems Slovakia s.r.o.

Information about the position

  • Place of work: Košice
  • Basic wage component (gross) and other rewards: Minimum salary is 1060 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate
  • Start date: 08.01.2019
  • Contract type: full-time

Job description, responsibilities and duties

General description
Technical solution manager (TSM) is responsible for high quality end to end service operation based on application level. This position combines technical and project management skill requirements. From technical point of view it requires overview in OS, Network, Storage, Back up, Databases, Middleware, Scripting.

Accountabilities
Operative interface between Service Delivery Management, Customer, Development, Vendors and other delivery units
Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.
Plans, controls and is responsible for complete application-based request fulfilment.
Support and consult Service Delivery Management
Coordinates incident, problem, change, escalation management and operational documentation
Coordinates customer-driven and / or technical changes during service lifecycle
Coordinates change approval in face of all Change Advisory Boards
Job specific accountabilities:

Functional steers whole service chain for complex/top applications/services
Independently executes complex tickets to provide service according to KPIs.
Mentor Junior Administrators to spread knowledge level in the team and develop their skills.
Acts as key technical lead and solves and coordinates activities across related technologies/outside own team.
Accountability for service asset- and configuration management
Execute project and other deliverables in order to fulfil KPIs and management requests
Capability planning to fulfil enhanced application management requirements, e.g. release deployments or product / technology changes
Responsibility for technical, maintaining and operational concepts
Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization

Requirements

Experience
3+ year work experience in this field
Technical overview in OS, Network, Storage, Back up, Databases, Middleware, Scripting
Basic project management overview
ITIL knowledge

Others
Teamwork
Communication skills
Organizational skills
Leading skills

Employee perks, benefits

Other benefits:
Cafeteria - individual benefit
Trainings and development opportunities
Discounts at various providers in Košice
Possibility of Home office
Pension savings contribution
Meal vouchers contribution
Teambuildings
Extra vacation days
Young and enthusiastic working environment
Diversity Program
Health Weeks
Sport Activities
Weekend Events
Work life Coaching
Doctors at workplace
Credit card
Metro card
Referral bonus /financial/
Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.

040 01 Košice
http://www.t-systems.sk

Contact

Contact person: Mgr. Ivana Rešetárová
E-mail: send CV