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Application Administrator for Middleware

T-Systems Slovakia s.r.o.

Information about the position

  • Place of work: Košice
  • Basic wage component (gross) and other rewards: Salary minimum is 695 € brutto + variable part+other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.
  • Contract type: full-time

Job description, responsibilities and duties

Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management, incident management) in order to maintain service to customers according to given quality KPIs.

Generic accountabilities:
• Operative interface between Service Delivery Management, Customer, Development, Vendors and other delivery units
• Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management, incident management) in order to maintain service to customers according to given quality KPIs.
• Plans, controls and is responsible for complete application-based request fulfilment.
• Coordinates incident, problem, change, escalation management and operational documentation
• Coordinates customer-driven and / or technical changes during service lifecycle

Job specific accountabilities:
• Implementation changes on servers
• Monitoring
• Solving incidents
• Analyzing issues
• Create changes / incidents in SM9 tool
• Daily communication with customer / SDM / OPM
• Functional steers whole service chain for small to medium applications/services
• Responsibility for service asset- and configuration management
• Support project and other deliverables in order to fulfil KPIs and management requests
• Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.

040 01 Košice
http://www.t-systems.sk

Contact

Contact person: Mgr. Ivana Rešetárová
E-mail: send CV