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Operation Manager

T-Systems Slovakia s.r.o.

Information about the position

  • Place of work: Košice
  • Basic wage component (gross) and other rewards: Minimum base salary 1000 € + variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

Interface between service chain operation manager (SC OPM)/ serice delivery manager (SDM)/Service Owner (Customer) and operation in defined field in order to keep quality of the production.

Accountabilities
- Responsible for part of service chain, cross Department level (technical layer).
- Responsible for key performance indicators (KPIs) and Service Level Agreement (SLAs) / Operation Level Agreement (OLAs) of the related services.
- Accountable for technical content of operational / specialized technical concepts.
- Ensure the quality of provided services and provides operational support.
- Coordinate, manage and monitor operational performance on the respective technical layer and cooperates with various departments.
- Identify, formulate and implement the improvement of processes and policies to maximize operational output.
- Support SC OPM in planning the requirement for resourcing at both Department and Team level.
- Operational interface between the production and SC OPM.
- Support SC OPM in explanation of production options for SDM.
- Responsible for the default reporting ordered by the SC OPM.
- Monitor, manage and improve the efficiency of provided services.

Employee perks, benefits

- cafeteria - individual benefit,
- trainings and development opportunities,
- discounts at various providers in Košice,
- possibility of Home office,
- pension savings contribution,
- meal vouchers contribution,
- teambuildings,
- extra vacation days,
- young and enthusiastic working environment,
- diversity program,
- health weeks,
-sport activities,
- weekend events,
- work life coaching,
- doctors at workplace,
- credit card,
- metro card,
- referral bonus /financial/,
- rotations possibilities.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Experience
- 2+ years of work experience,
- managerial experiences recommended,
- effective communication,
- presentation skills,
- negotiations Skills - negotiates in a fair manner and achieves sustainable results,
- technical overview,
- network overview - advantage,
- proactive approach,
- ability to work in team,
- willingness to change, flexibility,
- customer, value, result and performance orientation.

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
http://www.t-systems.sk

Contact

Contact person: Mgr. Martina Mano
E-mail: send CV