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Junior Service Delivery Manager

T-Systems Slovakia s.r.o.

Information about the position

  • Place of work: Žriedlová 13, Košice region - Košice
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

General description
-Accountable for order delivery management process, for financial performance and billing tasks within the areas of the Service Ensurance

Accountabilities

Service Ensurance pillar :
• Managing Service Ensurance pillar
• Within this pillar Junior SDM carries all responsibility and activities necessary to meet the contractual service requirements and is monitoring the Quality of provided service.
• Functional leading of order managers.
• Customer facing :
o SPOC between customer and operation/production
o order entry gate for the customer
o direct interface to customer in relation to order management process

Global Customer Order Desk :
o accountable for tracking and tracing of orders
o proposing and implementing process improvements
o closely cooperating with SDMs, SCOPMs, OPMs, PM, PPL, SDM Support, PSD/Solution architects, deployment groups and provisioning
o identifying potential risks / blocking points of implementation and delays of order
o managing migrations calls and escalations
o troubleshooting delivery of orders in project management phase
o providing inputs to Design Solution Manager for the price calculation
o creating of final price calculations for technical solutions
o accountable for sending the offer to the customer
• Communication with production to ensure delivery of services in required SLA, OLA and KPI
• Managing customer escalations in deployment phase • Order management • Processing proposals with an aim to optimize production.
• Processing order for customer in specific tool to deliver customer requests (creation of orders).
• Validating request in tool and collecting all necessary information, documentation to complete the order
• Delivering requestor/customer acceptance of delivered service
• Coordinating order and providing support to implementer’s teams to deliver customer order in requested time and quality.
• Processing and coordinating incoming requests from Service Delivery Managers and application - operation unit.

Financial Performance and Billing
-Financial Performance & Billing is responsible for all financial regards. Specifically the commercial management topics:
• Steering the financial planning. • Steering the forecast process.
• Cost Management.
• Steering of Cost Saving/Efficiency measures.
• Preparing and executing Finance Reviews.
• Collecting of data and creating reports for account improvement program.
• Generating billing data for the relevant elements.
• Generating the invoice supplements.

Employee perks, benefits

Other benefits:
-Cafeteria - individual benefit
-Trainings and development opportunities
-Discounts at various providers in Košice
-Possibility of Home office
-Pension savings contribution
-Meal vouchers contribution
-Teambuildings
-Extra vacation days
-Young and enthusiastic working environment
-Diversity Program
-Health Weeks
-Sport Activities
-Weekend Events
-Work life Coaching
-Doctors at workplace
-Credit card
-Metro card
-Referral bonus /financial/
-Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

English - Intermediate (B1) and German - Upper intermediate (B2)

Personality requirements and skills

Requirements

Education
-University education 2nd degree ( preferred field of study - Information technologies)

Experience
-Minimum 2 years of experience in ICT Delivery Service Management

Languages
-English – B1
-German – B2

Others
-Self-motivated individual with excellent interpersonal communication and influencing skills
-Sound knowledge of project management principles
-Mature specialized professional knowledge (deep understanding of a specific professional field)
-Analytical and problem solving attributes
-Exhibiting tact and diplomacy
-Experience of post-sales support - advantage
-Cost control and budget planning
-Customer orientation, excellent leadership, communication skills, negotiation skills, time management, problem solving ability, result orientation, presentation skills
-General IT overview, TSI portfolio knowledge, MS Office
-Certification - ITIL V3 Foundation, SeM Basic

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
http://www.t-systems.sk