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Reporting Specialist

Systal

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: 1 900 EUR/month
  • Start date: 01.08.2022
  • Contract type: full-time

Job description, responsibilities and duties

Systal is an Information Technology services integrator. At every stage, we help our customers maximize the business value of their IT expenditure. We deliver services globally across a wide range of industry sectors. Our people strive to deliver excellent customer service, to exceed expectations and consistently go that extra mile.

As a result of significant growth, we are currently looking to recruit a talented, Reporting Specialist to join our team in Bratislava or Kosice.


What will your role involve?

Generating and compile reports for service reviews.
Customer service guide administration
Customer documentation administration and reporting
Identifying network performance, trends and improvement opportunities.
Reporting of service level agreements, and requests for services.
Highlighting exceptions requiring intervention.
Reviewing of root cause analysis creation and process administration, reviewing follow-up process.
Supporting administration process in change management, incident management and customer satisfaction.
Ad hoc reporting and analytics.

To be considered for this role you must have:

High level of competency within MS Office suite (especially MS Excel,) and Visual Basic.
Fluent English, written and spoken.
Analytical skills
Experience with data mining
Customer-oriented
Flexible (occasionally required to cover for colleagues in different regions).
Team player but able to work independently and on own initiative.
Good communication and all-around interpersonal skills.

Why come and work with us at Systal?

As part of the Systal team you will receive a competitive salary & benefits package, be part of an exceptional training and development programme and work as part of a hybrid/flexible team. These roles are based on site in Slovakia and we will support relocation for experienced engineers who have the right to work in the EU.
Workplace - Bratislava or Košice with the possibility of working from home.

Employee perks, benefits

*private medical care
*pension contribution III. pillar
*life insurance
*benefit cafeteria

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

IT

Language skills

English - Upper intermediate (B2)

Other knowledge

Microsoft Excel - Advanced
Visual Basic - Advanced

Number of years of experience

1

Advertiser

Brief description of the company

Systal is a dynamic and innovative technology solutions provider that prides itself on the ability to deliver tailored solutions to meet business aspirations and challenges. We cover a wide range of services & solutions. From provisioning of optimum data availability and data integrity in a robust secure environment to the delivery of enterprise class wireless networking solutions globally.