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Change Manager

Systal

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: 1 900 EUR/month
  • Start date: 01.06.2022
  • Contract type: full-time

Job description, responsibilities and duties

Systal is an Information Technology services integrator. At every stage, we help our customers maximize the business value of their IT expenditure. We deliver services globally across a wide range of industry sectors. Our people strive to deliver excellent customer service, to exceed expectations and consistently go that extra mile.

As a result of significant growth, we are currently looking to recruit a talented, ambitious Change Manager to join our team in Bratislava or Kosice.


What will your role involve?

As Change Manager you will be responsible for end-to-end management of Change and Service Requests on the account.

Specific responsibilities include and are not limited to:

Acting as a primary point of contact for communication and escalations related to Change and Service Requests.

Monitoring dedicated ServiceNow queues and ownership of Change and Service Requests.

Performing Initial triage of Change and Service Requests.

Determining proper assignment groups for Change and Service Requests.

Performing Quality Control of Change and Service Requests by validating accuracy and completeness of submitted MDS/CCT.

Active communication with internal and external requestors, technical and service management teams.

Tracking progress of Change and Service Requests, escalating non-compliance with Lead Times and delayed/missing Change approvals.

Providing analysis and updates to management via regular and ad-hoc reports.

Initiating Service Improvement Plans based on available data/reports.

Active participation on CAB Reviews and PIR Meetings, collecting inputs from requestors and technical teams.

Leading Technical CAB (T-CAB) Reviews for Medium, Major and Critical Change Request and communicating outputs and actions.

Leading Daily Change Review calls (per region).

Initiating service improvement plans based on available data/reports.

To be considered for this role you must have:

High level of competency within MS Office suite (especially MS Excel and PowerPoint).

Familiar with Service Operations terminology

Fluent English, written and spoken.

Experience with producing reports and analysis.

Comfortable presenting via video or Audio.

Basic technical awareness in networking area.

Ability to work under pressure and when required outside business hours.

Flexible (occasionally required to cover for colleagues in different regions).

Team player but able to work independently and on own initiative.

Good communication and all-around interpersonal skills.



It would be nice for you to have the following:

Previous experience in Change Management / Operations is preferred.

Knowledge of ServiceNow is a big advantage.

ITIL Certification.

Hands-on technical experience is an advantage for understanding technical aspects of requests.



Why come and work with us at Systal?

As part of the Systal team you will receive a competitive salary & benefits package, be part of an exceptional training and development programme and work as part of a hybrid/flexible team. These roles are based on site in Slovakia and we will support relocation for experienced engineers who have the right to work in the EU.
Workplace - Bratislava or Košice with the possibility of working from home.

Employee perks, benefits

*private medical care
*pension contribution III. pillar
*life insurance
*benefit cafeteria

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

IT

Language skills

English - Upper intermediate (B2)

Number of years of experience

3

Advertiser

Brief description of the company

Systal is a dynamic and innovative technology solutions provider that prides itself on the ability to deliver tailored solutions to meet business aspirations and challenges. We cover a wide range of services & solutions. From provisioning of optimum data availability and data integrity in a robust secure environment to the delivery of enterprise class wireless networking solutions globally.