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Technical Support Engineer (m/f/d) - Freelancer

Synology GmbH

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: From 1 500 EUR/monthplus individual bonus agreement
  • Start date: 24.11.2021
  • Contract type: trade licence

Job description, responsibilities and duties

As a technical support engineer you are the first contact person for the technical problems of our customers. You will become an expert in our broad product portfolio and help customers understand and deploy Synology products. You will work in cooperation with the support team in Germany and the development department in Taiwan.

What we offer:

• Self-responsible work on a B2B-contract (freelancer)
• Working from home base in Slovakia
• Fixed monthly service provider fee plus individual bonus agreements
• Extra bonus if you are able to provide customer support in German in addition to English
• Interesting and versatile field of work
• Intensive web-based onboarding and regular training

Your professional and personal requirements:

• A relevant IT qualification or comparable working experience
• Knowledge in networking, storage, NAS, virtualization and Linux
• Experience in troubleshooting of hard- and software products
• Customer service experience - preferably within a ticket system
• Very good English skills (verbally and in writing) are mandatory, German is a plus
• Flexible and customer-oriented personality
• Problem-solving attitude and a hands-on mentality
• Ability to balance and prioritize multiple tasks

Your area of responsibility would include:

• 2nd and 3rd level hard- and software support
• Error analysis and troubleshooting for NAS, router and surveillance systems
• Customer support regarding our software solutions and services
• Communication with our users in English via our ticket system
• Customer communication in German if possible
• Close cooperation with our team in Germany (Düsseldorf) and the headquarter in Taiwan

Please use our application form on:

Lenja Schnering
HR Specialist

Synology GmbH
Grafenberger Allee 295
40237 Düsseldorf
Tel.: +49 211 - 9666 96 97

Information about the selection process

Please apply here (english or german):

Requirements for the employee

Candidates with education suit the position

Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)

Educational Specialization


Language skills

English - Advanced (C1) or German - Advanced (C1)

Other knowledge

Linux - Skillful
IT support - Skillful


Brief description of the company

As the market leader in the field of NAS servers, routers and video surveillance, Synology GmbH has been inspiring millions of customers worldwide with innovative and versatile IT solutions since 2011.

We live the passion for IT and a hands-on mentality. By taking care of markets in Central and Eastern Europe, we combine 14 nationalities in an international and dynamic team in the Düsseldorf subsidiary – become part of it and apply today!