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Data LifeCycle HelpDesk

Swiss Re

Information about the position

  • Place of work: Mlynské nivy, Bratislava, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: From 6 EUR/hourOur final offer to you will be set up fairly, considering the skills and experience that you bring to the Swiss Re Group.
  • Contract type: part-time

Job description, responsibilities and duties

About the role & team
We are a global and dynamic team of Records and Information Management experts. We support and consult our customers in managing the life-cycle of their documents, provide related services and handle operational activities globally. We work in an agile environment and live an open, self-organized team culture.

Are you keen to dive into the world of records and information management? We have an opportunity for you to join our Data Life-Cycle Management team and work on a wide range of topics with skilled colleagues. If you are passionate about data and documents and you enjoy solving issues in our daily work and projects, then we want you to join us!
As a HelpDesk Specialist you will get the opportunity to understand a variety of business in our company – reinsurance, insurance, risk, finance, IT, HR, etc. You will execute operating processes such as placing requests for records retrieval, updating system information, reviewing and analysing data, supporting our team on topics related to Records and Information Management with the goal to ensure Swiss Re is aligned with legal, regulatory and business requirements.
What will you do in detail?
• You execute operating processes such as placing requests in system, updating, reviewing and analysing data, performing quality checks and controls
• You work with Swiss Re's core systems for managing the life-cycle of records
• You support our team in customer requests related to Records and Information Management
• You directly communicate with our customers on our standard services
• You interact with our key stakeholders from the Corporate Real Estate & Services unit for smooth process execution
• You evaluate alternative options and solutions and bring in ideas for continuous improvement of our processes and services
• You collaborate closely with our global team to gain knowledge and exchange knowhow

Information about the selection process

Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.

We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

About You
Nobody is perfect and meets 100% of requirements. If you, however, meet some of the criteria below and are genuinely curious about the world of data science, we will be happy to meet you. In order to be successful in the role, you need to have these skills and knowledge:
• You are studying in Information Science, Business Administration, Economics, Engineering or similar
• Language skills - English - Upper intermediate (B2)
• Personality requirements and skills
o You are a dynamic person who demonstrates a "can do" attitude
o You like to work independently, and you know when to ask for help and clarification
o You have a solution-oriented mindset with a focus on service provision and customer satisfaction
o You enjoy analysing and defining solutions
o You are comfortable working with processes and business applications
o You are a great teammate, willing to help the whole team grow and to further develop yourself
o You embrace an agile working culture in a global, multicultural team
o You have excellent verbal and written communication skills in English
o You are strong in using MS Office (i.e. Excel, Power Point, SharePoint, Teams)


Brief description of the company

As the world's leading and most diversified global reinsurer, we offer as our core business financial services products that enable risk taking essential to enterprise and progress. Our company was founded in Zurich, Switzerland in 1863, and operates in more than 25 countries and provides its expertise and services to clients throughout the world. We combine financial strengths with experience, knowledge and creative thought to explore new opportunities in the interests of our clients, staff and shareholders.

Number of employees

1000 and more employees