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Claims Examiner

Swiss Re

Information about the position

  • Place of work: Mlynské nivy 12, Bratislava, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: From 1 200 EUR/monthThe minimum gross monthly base salary for this role is 1200 EUR full time. Our final offer to you will be set up fairly, considering the skills and experience that you bring to the Swiss Re Group. You can look forward to extra rewards and benefits including an attractive performance-based bonus.
  • Contract type: full-time

Job description, responsibilities and duties

Do you perceive the insurance world to be thrilling? Do you think of pursuing your career in a well-known insurance company? Do you want to grasp a lasting work opportunity that enables continuous professional development? If so, we have a job, which is tailor-made for you!

We are an international and growing team of insurance professionals supporting the claims handlers based in EMEA region in handling direct claims. We seek to understand and meet our customers' needs and we strive to provide bespoke claims services. At the same time, we endeavor to make our employees happy by creating a positive work environment. We genuinely care about your work-life-balance by providing a great deal of flexibility in terms of working hours. Would you like to unleash your potential by becoming a part of our excellent team.

Our company is equal opportunity employer, who values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.

About the role

We are looking for an agile, motivated and self-driven personality who is ready to join our Claims Operations Team in Bratislava as a Claims Examiner. Claims Operations is a global function and part of the P&C Business Management Division. In your Claims Examiner role, you will be responsible for handling reinsurance claims, ensuring business deliverables are met. You will own responsibility for an assigned portfolio of claims and collaborate with stakeholders internally. You bring with you the ability to work in a dynamic environment by being capable to navigate through periods of change and ambiguity. You will be also expected to pro-actively pursue your career advancement by developing current and new areas of competence on own initiative.

Essential responsibilities of the Claim Examiner role

• Proactively manage claims within the timelines defined.
• Capture accurate claim information by referring to claim advices after checking contract documents/conditions.
• Handle the portfolio allocated and deliver transactions within TAT/ accuracy metrics. Execute timely follow ups.
• Maintain accuracy and quality parameters.
• Understanding reinsurance treaties and technical clauses is essential for your role.
• You will work collaboratively across teams, functions and regions and support the requirements of internal clients
• Problem solving/ analysis for own portfolio, to determine underlying trends and following up on the same to deliver closure of issues.
• Ensuring that all correspondence with clients is professional and appropriate by adherence to process guidelines and norms. Taking responsibility for the quality of service provided to cedants/brokers.
• Maintain relationships with Claims Operations Managers and their teams.
• Perform other position related tasks as instructed by Line Manager

About the team

You will join the team of Claims Examiners that is handling reinsurance claims for the Claims unit in EMEA. Our responsibilities require regular interactions with peers and experts from other locations. We have a strong link to the other Business Management teams and collaborate on a daily basis to deliver best service and most value to our clients.

Information about the selection process

We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.

We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

About you

• Language skills: English fluent written and spoken, any other European language is an advantage.
• Min 1-3 years of professional experience.
• Excellent oral and written communication skills, ability to work in virtual teams and across borders and cultures.
• Ability to work in a team environment but also ability to take ownership and work independently.
• (Re)insurance knowledge is a benefit
• Highly motivated to deliver high quality service, effective problem-solving skills and proactive critical thinking skills.
• Ability to handle multiple activities, meet deadlines and prioritize workload, stress resistant.
• Strong learning motivation.


Brief description of the company

As the world's leading and most diversified global reinsurer, we offer as our core business financial services products that enable risk taking essential to enterprise and progress. Our company was founded in Zurich, Switzerland in 1863, and operates in more than 25 countries and provides its expertise and services to clients throughout the world. We combine financial strengths with experience, knowledge and creative thought to explore new opportunities in the interests of our clients, staff and shareholders.

Number of employees

1000 and more employees