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ServiceNow DevOps Engineer (Bratislava or remote within Slovakia)

Swiss Re

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: From 3 000 EUR/monthOur final offer to you will be set up fairly, considering the skills and experience that you bring to the Swiss Re Group.
  • Contract type: full-time

Job description, responsibilities and duties

ServiceNow is Swiss Re’s strategic technology platform for Enterprise Service Management that we use to offer a centralized, integrated, and standardized set of service management processes (E.g., IM, PM, APM, HRSM, CRD, ITBM, CSM) and custom-built applications, which support the Group Operations and Business Divisions to provide services to their business users. In the innovation space Swiss Re has been ahead of ServiceNow and several of our implementations have been considered as reference to design components now available OOB (Out of the Box) e.g., Digital Business Management, APM, Service Portal, Enterprise onboarding. Over the last 13 years we have developed around 50 applications on the ServiceNow platform with customized features that are used extensively not just by all our employees worldwide but also Swiss Re’s clients.

In this role as ESM DevSecOps Engineer, you will:
- assess the completeness and correctness of requirements and will translate requirements into design artifacts
- implement complex use cases or even entire epics, and build prototypes
- create and maintain automated test cases at use-case level in ATF to build & maintain the regression test suite
- support your squad and chapter members in their growth, contributing to an environment that cares for continuous learning and improvement
- establish and manage the solution documentation
- deliver required artefacts for sign-off at quality gates and other governance bodies
- plan solution deployment and rollout, including risk & impact analysis for implementation
- ensure sustainable operations through providing incident management support, monitoring, performance management, and quality management
- ensure that agreed agile collaboration principles are applied & improved across your chapter
- define, maintain, and follow best practices defined for the team
- work closely with your squad members, the Scrum Master, the Product Owner, your Chapter Lead, and the members of your Chapter

About the Team

As part of Swiss Re's Enterprise Group Technology Services organization, the Enterprise Service Management (ESM) Platform Area team supports the Product Areas in designing, developing, and operating innovative and value-creating Enterprise Service Management solutions. It ensures consistency and alignment across the technical platform(s), through secondments of ESM DevSecOps experts to squads. The ESM team ensures balancing of short-term and long-term value creation for the business while maintaining an aligned, standardized, and compliant ESM platform. It manages all involved software, solutions and DevSecOps related vendors and suppliers. Furthermore, it ensures audit and compliance requirements are met and that the required resource skills and capacities are available in a sustainable way. As a matter of trust, we give you a high degree of flexibility which matches your independent working style.

We work in a scaled agile model with a shared leadership team and broadly aligned autonomy for our squads. We are located across the globe but share the same values of passion, openness, respect, humility, and curiosity in our team. We strive to improve the quality of our work for our customers every day. Is this for you? Then we want to get to know you!

Employee perks, benefits

- Attractive performance-based bonus
- Ultra flexible working time in hybrid setup, allowing you to work also from home
- Modern office spaces in attractive location
- 5 additional days of holiday
- Lunch allowance fully paid by Swiss Re
- Referral bonus
- Pension & risk insurance contribution
- Sick days and sick leave support
- Public transport benefit
- Multisport card

Information about the selection process

This job offer is suitable for people who have been impacted by the invasion of Ukraine.

We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- 5+ years' experience of working and developing with ServiceNow
- hold ServiceNow certifications such as CSA, CSI, CAD
- in depth understanding of integrating ServiceNow processes in an enterprise environment
- Strong ServiceNow ITBM development and operations experience
- have good, applied knowledge of Agile methods, frameworks, and tools
- are happy to share knowledge and support your fellow squad and chapter members in growing their capabilities
- are passionate and willing to inspire and motivate others
- live a continuous improvement mind-set
- experience in working in a highly outsourced environment
- fluency in English (written and spoken)
- good communication and presentation skills
- DevSecOps mind-set of “you build it – you run it”

We are looking forward to your application!


Brief description of the company

As the world's leading and most diversified global reinsurer, we offer as our core business financial services products that enable risk taking essential to enterprise and progress. Our company was founded in Zurich, Switzerland in 1863, and operates in more than 25 countries and provides its expertise and services to clients throughout the world. We combine financial strengths with experience, knowledge and creative thought to explore new opportunities in the interests of our clients, staff and shareholders.

Number of employees

1000 and more employees


Contact person: Kristina Mokosova