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Operations Specialist

Swiss Re

Information about the position

  • Place of work: Mlynské nivy 12, Bratislava
  • Basic wage component (gross) and other rewards: From 1 600 EUR/monthThe minimum gross monthly base salary for this role is 1 600 EUR full time. Our final offer to you will be set up fairly, considering the skills and experience that you bring to the Swiss Re Group. You can look forward to extra rewards and benefits including an attractive performance-based bonus.
  • Contract type: full-time

Job description, responsibilities and duties

About iptiQ

iptiQ is a risk tech start-up within Swiss Re Group. Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.

iptiQ provides digital, bespoke and transparent L&H and P&C protection products in a B2B2C manner. Founded in 2014, we're transforming the way consumers buy insurance with a unique digital insurance engine which incorporates the latest technology with world-class underwriting capabilities. We build strong partnerships to sell insurance via trusted brands.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. iptiQ embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work.

About the Role

The role will have a number of responsibilities, focusing on key areas:
- Identifying areas of improvement, evaluating business processes and developing solutions.
- Representing Service Delivery in On-Boarding process of new partners.
- Supporting live deals from a Service Delivery perspective ensuring services are provided efficiently and provide a quality customer experience in conjunction with other business departments.
- Developing and maintaining professional relationship with Distribution Partners.
- Involvement in other ad hoc iptiQ Business Operations Team projects and activities as required.

Main Tasks

The main tasks include:

Service Delivery
1. Provide support for the business as usual activities of our Third Party Administrators (TPA) including assisting the managing and tracking of day to day queries and issues relating to business as usual activities.
2. Monitor SLAs and service excellence to achieve customer satisfaction and best experience.
3. Represent Operations in the On-Boarding process of various new partners.
4. Uncover areas of improvement, suggest solutions in servicing customers and implement solutions.
5. Document and communicate the results of your efforts to cross-functional team members.
6. Assist in the operational oversight over outsourcing partners and IT vendors.
7. Support in the gathering and creation of reports for various partners.
8. Provide operational input to ensure adherence to the Target Operating Model and achievement of operational efficiency.
9. Iniciate literature changes and manage standard customer correspondence.
10. Perform ad-hoc tasks as required.

About the Team

This is your chance to join iptiQ EMEA Life&Health where we are running and growing a new international unit within a global corporation. iptiQ is a start-up, established to deliver innovative protection solutions sold to consumers through Distribution Partners. Our

Team delivers the coordination, infrastructure and capabilities key to driving forward this new business, while working closely with the rest of the Swiss Re. You would be part of the group located in Bratislava, while also cooperating with the teams in different countries around Europe.

We are a dynamic, entrepreneurial business unit who thrive on change and are passionate about high quality delivery to our customers and Distribution Partners. We are looking for a visionary and creative professionals who are initiative and not afraid to come up with improvements in E2E servicing.

Information about the selection process

We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.

We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

1. English is iptiQ's business language and therefore essential. Any Additional European language is a plus.
2. You are organised and logical in management of tasks and workload and have analytical thinking.
3. You have strong social and interpersonal skills; able to demonstrate a clear and articulate standard of written and verbal communication.
4. You are Customer Service driven with a real passion for high quality customer care.
5. You are happy working independently and collaborate strongly and actively with others as required especially in a virtual environment.
6. You have the ability to multi task in a dynamic work environment.
7. You are committed to accuracy, attention to detail and quality.
8. You are happy to work in an area that is fluid and developing.
9. You are flexible and able to adapt to changes.
10. You understand and live iptiQ culture and values – can do and proactive attitudes.
11. You are proficient in MS Office, particularly Outlook, PowerPoint and Excel is important.
12. Experience in process improvements would be an advantage.
13. Experience in Life insurance administration and operations would be an advantage.

Advertiser

Brief description of the company

As the world's leading and most diversified global reinsurer, we offer as our core business financial services products that enable risk taking essential to enterprise and progress. Our company was founded in Zurich, Switzerland in 1863, and operates in more than 25 countries and provides its expertise and services to clients throughout the world. We combine financial strengths with experience, knowledge and creative thought to explore new opportunities in the interests of our clients, staff and shareholders.

Number of employees

1000 and more employees