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Senior Business Analyst ESM

Swiss Re

Information about the position

  • Place of work: Mlynské nivy 12, Bratislava
  • Basic wage component (gross) and other rewards: From 2 700 EUR/monthMinimum base salary for this job from 2700 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits.* 
  • Contract type: full-time

Job description, responsibilities and duties

In your role as a Senior Business Analyst in the Enterprise Service Management team, you will work closely with stakeholders to understand business processes and requirements, perform assessments and create the required documentation to support implementation of ServiceNow based solutions.

Your key focus is to support solution implementations and enhancements to ensure excellent efficiency and customer experience.

Business partnering and advisory skills play a crucial role in your day to day interactions with customers, partners and other business stakeholders. Working within a Scrum team, you will support the implementation of solutions using Agile methodology.

We mobilize people, processes and technology to develop and maintain solutions for our business. Therefore, you will be shaping attitudes and circumstances, not just solutions. You are expected to have the ability to formulate and express ideas clearly to your stakeholders.

Key Responsibilities:
- Act as a trusted partner, advisor and contact point for your business counterparts
- Assess and improve customer experience and efficiency across your portfolio.
- Help in shaping high performing teams with our outsourcing providers and partners.
- Promote a feedback culture and empower a self-reliant team
- Gather, structure/illustrate, document, review requirements and write user stories​
- Review and validate user acceptance criteria if provided by Product O​wner
- Engage with Customer Experience Manager and UX/CX Designer to incorporate customer feedback, usability and user interface needs when designing systems​
- Liaise with technical DevOps Teams and Service Representatives ​
- Produce functional and business user documentation - including use cases, business rules and test scenarios​
- Validate proposed solution design against requirements​
- Support Product Owner in preparing UAT documentation and reviewing testing feedback​

About the Team

As part of Swiss Re's newly created Division Group Digital Transformation, the Design and Delivery Service team is delivering business transformation & simplification capabilities, customer experience & service management and execution across the Swiss Re group to enable transformation and innovation initiatives. Interested in being a part of a new and creative team? Interested in crafting the innovation future with us? Then we are looking for you!

Information about the selection process

*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional competencies, qualifications and experience in our compensation package and/or when offering you other positions. Our compensation philosophy is to pay fairly, also considering market situation and the value employees may bring to Swiss Re.

We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.

We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- University degree in Computer Science, Business Administration or a comparable education/qualification.
- 5+ years of hands-on experience in business analysis, project or solution/service management. Ideally in an IT Service / Process Management and consulting context.
- Knowledge in other operations disciplines (e.g. Finance Group Operations) is a plus.
- Experience in working with ServiceNow.
- Strong interpersonal skills, superb communication, listening and facilitation skills.
- Experience working in a highly outsourced environment.
- Clear customer focus and ability to navigate ambiguity.
- Strong interpersonal skills, superb communication, listening and facilitation skills.
- Can easily grasp complex process, functional and technical concepts
- Self-motivating, with a decisive and autonomous working style.
- Good experience in coaching people
- Experience working in an agile delivery model
- Successfully handle pressure-filled situations and can guide your team to develop this skill.
- Proficient in the ITIL framework and hands-on experience with ITIL processes. Project management experience is a plus.
- Excellent command of both written and spoken English


Brief description of the company

As the world's leading and most diversified global reinsurer, we offer as our core business financial services products that enable risk taking essential to enterprise and progress. Our company was founded in Zurich, Switzerland in 1863, and operates in more than 25 countries and provides its expertise and services to clients throughout the world. We combine financial strengths with experience, knowledge and creative thought to explore new opportunities in the interests of our clients, staff and shareholders.

Number of employees

1000 and more employees

Company address

Swiss Re Management AG
Mlynske nivy 12
821 08 Bratislava


Kontaktná osoba: Peter Hrivnak