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Application Manager

Swiss Re

Information about the position

  • Place of work: Mlynské nivy, Bratislava
  • Basic wage component (gross) and other rewards: Minimum base salary for this job from 1700 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits.*
  • Start date: 01.03.2019
  • Contract type: full-time

Job description, responsibilities and duties

About the role

As an Application Manager (AM) in CEDD Service Operations, you are primarily responsible for maintaining a stable productive environment of Swiss Re's business solutions. Your key focus is improving services and solutions by using standard methodologies to ensure high customer satisfaction. Proficiency in vendor management allows you to effectively drive the performance of outsourcing partners and third party vendors. Business partnering and advisory skills play a crucial role in your day to day interactions with customers, partners and other business stakeholders. These skills help you to enhance customer experience while maintaining realistic expectations. You are providing services that include interpreting business requirements by analysing factual information, evaluating alternatives and implementing solutions that align with governance standards.



We mobilize people, processes and technology to maintain solutions for our business. Therefore, you as the AM are changing attitudes and circumstances, not just applications. You are expected to have the ability to formulate and express ideas clearly to sponsors, customers, vendors and other stakeholders within Swiss Re. This is critical to develop coping strategies and influence the positive contributions of various support departments.



Key responsibilities:
•Develop/maintain a strategy or plan for business requirement analysis, implementation & solution change management
•Ensure quality control of our service output
•Make use of internal statistical tools/analytics to find ways of improving efficiency in performance as well as business processes
•Contribute towards the organization's strategy and operational objectives (eg: automation, cloud transformation)
•Manage timely delivery of changes, bug fixes and other improvements by using both Swiss Re and industry standards
•Liaise with the incident and problem management team to effectively monitor customer engagement and customer satisfaction, and act accordingly when there is room for improvement
•Ensure that standard processes are followed since this is a vital part of services we offer in CEDD Operations
•Be proactive in providing innovative and up-to-date solutions for our customers, continually looking for improvement opportunities.
•Control financial expenditures of your portfolio balancing resource capacity, cost and allocation while also ensuring that business requirements are met
•Vendor management –
•Plan and manage capacity allocation within the approved budget
•Perform regular review(s) of vendor team performance in incident & problem handling
•Suggest and drive improvements where gaps occur
•Align and inspire vendor team(s) towards organizational goals / strategic direction



About the team

Our team manages solutions and offers end-to-end services including key processes such as:
•Incident and problem management; request fulfilment
•Knowledge management, Event management, Service level management
•Release management, Solution change management
•Vendor management
•Stakeholder management
•Financial management

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

About you
•Have proven work experience in IT with a strong focus on customer-centricity
•Are proficient in ITIL framework and/or have similar experience (certification an advantage)
•Demonstrate project management experience / certification would be a plus
•Are comfortable working in an agile delivery model
•Have experience in consulting with business customers, driving creative and innovative solutions aligning processes with technology
•Are a self-motivating individual with excellent communication skills being able to drive stakeholder management with a decisive and autonomous working style
•Have experience working in a highly outsourced environment

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Brief description of the company

As the world's leading reinsurance company, Swiss Reinsurance Company, based in Zurich, Switzerland, we specialize in covering concepts in capital and risk management.
We combine financial strength with experience, knowledge and creative thought to exploit new opportunities in the interests of our clients, staff and shareholders. Opportunities for you. Opportunities for us.
Website: www.swissre.com

Number of employees

1000 an more employees

Company address

Swiss Re Management AG
Mlynske Nivy 12
821 08 Bratislava
https://careers.swissre.com/go/Bratislava/2744001/