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Service Improvement Manager

Swiss Re

Information about the position

  • Place of work: Mlynské nivy 12, Bratislava
  • Basic wage component (gross) and other rewards: From 1 700 EUR/monthMinimum base salary for this job is from 1700 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits. *
  • Contract type: full-time, agreement-based (Temporary jobs)

Job description, responsibilities and duties

After a few successful years ramping up your database and SQL skills, do you feel ready for your next carrier step in our agile setting at the forefront of our cloud data warehouses?

We are looking for an engaging, curious, and reliable colleague to join our team. Here at Swiss Re we take care of the Service Operations for data-centric applications like Data Analytics Systems, Data Warehouses and Master Data Management. There is not one day like any other. Constant learning about technologies and adapting to new situations are something we have highly on our schedule.

We offer a flexible working environment where curious and adaptable people thrive. Is this for you? We want to get to know you!

Your Main Activities:
You will supervise and coordinate received cloud services, ensuring information quality, accuracy, and in-time availability. Manage and resolve technical service deviations and coordinate availability with all business partners involved. This Job requires you to improve and automate, striving for efficiency. Join us and be the DevOps partner for our agile developers and squads, coordinating and managing release deployments

You will be primarily involved in the following activities:
- Monitoring the system, analyse issues, triage and resolve or address the issues to the responsible teams and follow up on resolution
- Maintain and manage the SwissRe standard global scheduler (UC4) and the job chains. Ensure "in time" availability of expected information and manage all kind of deviations
- Manage independently deployments including planning, preparation and execution in education and production
- Building the operations monitoring and reporting using tools like Palantier or Power Tools
- Participate in all other ITIL service management tasks as permanent service improvements, service catalogue management (SLA) and service reporting/communication etc. and drive dedicated topics as improvement projects
- On-boarding new cloud-provided services as MS Azure, Azure Data Factory or Stargate
- Our candidate needs to be interested to understand information flow and content. While building up tis knowhow you will reach the level of expertise to steer our daily production correctly (Classical OCC and technology stack operations is not part of this function).
- Business process support for regular processes

This role is a temporary position.

About the Team

You will work within an international, dynamic and diverse IT team where everyone is encouraged to deliver values and develop skills. We are looking for you to help us to coordinate activities with our customers, support agile teams with a new technology to improve operational processes.

Information about the selection process

*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional competencies, qualifications and experience in our compensation package and/or when offering you other positions. Our compensation philosophy is to pay fairly, also considering market situation and the value employees may bring to Swiss Re.

We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.

We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

If you meet the following requirements, we are happy to meet you!

- University degree in IT or equivalent and 2 years of experience in a comparable environment
- Basic relational database background, experiences with SQL scripting
- Sound knowledge in DevOps and servicing of data warehouses
- Capable to run small improvement projects to further improve and optimize operation
- Solid know how in MS-Windows and Office 365 products including SharePoint (and their connectivity to data sources)
- Consistent track record of delivering results and impact, constantly looking for opportunities to innovate and get things done better
- Quality and solution orientation, persistence and a creative and curious mind
- Strong interpersonal skills like positive attitude and teamwork


Brief description of the company

As the world's leading and most diversified global reinsurer, we offer as our core business financial services products that enable risk taking essential to enterprise and progress. Our company was founded in Zurich, Switzerland in 1863, and operates in more than 25 countries and provides its expertise and services to clients throughout the world. We combine financial strengths with experience, knowledge and creative thought to explore new opportunities in the interests of our clients, staff and shareholders.

Number of employees

1000 and more employees

Company address

Swiss Re Business Services (Slovakia) s.r.o.
Mlynske Nivy 12
821 08 Bratislava


Kontaktná osoba: Maria Pollakova