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Slovak-speaking Customer Service Representative(s) for a Popular Video Streaming Service

Support Services Group Europe Zrt.

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: From 1 140 EUR/month+ Meal vouchers, work from home allowance
  • Contract type: full-time, trade licence

Job description, responsibilities and duties

We are hiring Hebrew, Romanian or Slovak individuals in Budapest or for Home Office

We are looking for Slovak-speaking Customer Service Representative(s) for a Popular Video Streaming Service

Key Job Responsibilities

- Deliver an outstanding customer service experience
- Utilize multiple systems while speaking with customers
- Comply with all operational policies and procedures
- High degree of accuracy with all work and exceptional attention to detail

Job Duties

- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies

Job Requirements

- Excellent verbal communication skills
- C1 level (advanced) Slovak speaking skills plus B2 level (intermediate) in English
- Ability to multi-task
- Secondary School or GED Diploma required
- Ability to pass criminal background check
- Experience in Customer Service is an advantage
- Both EU and non-EU nationals are expected to be willing to acquire the necessary documents to work for a Hungarian employer. Or you may also work as a contractor.

Employee perks, benefits

Why join us

Fun & enjoyable workplace

We simply expect our team members to be present for work, follow their schedule, strive to provide world-class service on every call, & have fun!


We offer outstanding salary and value your language skills. Multi-language talents get language allowance. Targets & bonuses are transparent.


Since we have started at spring of 2020, we have established our operation as work from home from the beginning. We have all the necessary cooperation tools to work together as a team even if we are sitting in different cities. However, if you prefer you can work from our healthy office in Budapest with many facilities nearby.


We've developed a culture that provides education, support, growth opportunities & empowerment. We expect positive, respectful attitudes from everyone.

Information about the selection process

If you are looking for a long term job, want to work at the happiest workplace supporting an amazing product of one of the world's most well-known brands, click 'Send CV'. It only takes 1 minute.

Requirements for the employee

Candidates with education suit the position

Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)


Brief description of the company

US-based Support Services Group began with a simple mission - to deliver extraordinary customer care for brands that prioritize customer satisfaction and loyalty.
To provide outstanding customer service to a broad range of leading global brands, it is essential to have strong language capabilities. Therefore we currently support over 20 languages from 25 contact center locations across 3 continents.