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Process Improvement Manager

SuperScale s.r.o.

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: From 1 800 EUR/monthThe final amount will strongly depend on your seniority, experience and skills.
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

SuperScale is searching for a process improvement manager with a great analytic mindset, the ability to explain complex ideas, and the confidence to implement changes in workflows and processes to ensure continuous company performance.
You will become a valuable part of SuperScale´s Operations team and your responsibilities will include:

- Analyzing existing business processes while looking for synergies, improvements as well as faults that might have negative impacts on workflow efficiency, business, finance, or data
- Facilitating progress through researching, finding and addressing opportunities for improvements and optimization
- Investigating shortfalls, issues, and complaints in current business processes
- Troubleshooting of faulty or inefficient processes in order to determine root causes
- Active communication with process owners in order to gain an in-depth overview of business needs, use-cases, and owner's expectations
- Leading activities in order to achieve the set objective/improvement
- Driving of improvements of processes or tools while cooperating with various stakeholders, teams and management of SuperScale;
- Writing guidelines, process maps, documentation
- Providing mentorship and training, openly sharing guidance and best practices in specific areas, guiding members in new processes
- Process support and automation
- Creation and maintenance of complex reports
- Progress monitoring and impact analysis after the improvement is implemented

Employee perks, benefits

- diverse job with a lot of space for applying your own personal approach to the task at hand
- work with kind and inspiring teams
- with wonderful new offices located in SKY PARK in Bratislava’s old town you won’t have any trouble with transportation or food and many services right on the spot.

Information about the selection process

- English CV is our strong preference.

- Our usual hiring process consists of 1-2 rounds of interviews.
- If you are applying on a specialist technical or creative position you should expect a home assignment as well.

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Educational Specialization

IT, Mathematics, Economy

Language skills

English - Upper intermediate (B2)

Other knowledge

Microsoft Excel - advanced

Number of years of experience


Personality requirements and skills

- Analytical problem solving skills, data driven, structured and systematic thinker
- Ability to quickly grasp and understand business, contexts, relationships within and outside of the company
- Active level of English language (B2)
- Great communication skills, ability to partner, consult and explain complex topics
- Ability to stay focused and prioritize tasks and projects
- Experience with report automation is a great advantage
- Experience with research and implementation of new supporting tooling across the organization is a great advantage


Brief description of the company

SuperScale is a group of 60 people working in a highly demanding, creative and constantly developing environment.

Our mission is to help game developers grow their games and achieve ambitious goals. We work with known companies such as Lego, EA, Fingersoft, Frogmind and many more.

We hire only the most passionate doers and arm them with the trust and support to make the biggest impact possible.

Independent experts awarded us with:
- Deloitte Technology Fast 50 in both 2019 and 2020: One of the fastest-growing companies in Central Europe
- Best Service Provider by Pocket Gamer 2020

SuperScale consists of a variety of different personalities, who strive for greatness together, by complementing each other’s skills and capitalising on their strengths.

SuperScale is a part of Slovak Game Developers Association.

Number of employees

50-99 employees

Company address

SuperScale s.r.o.
SKY PARK Offices, Bottova 2622/2
811 09 Bratislava