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Technical Support Specialist

Sufio s. r. o.

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: 1 500 - 1 800 EUR/month
  • Start date: As soon as possible
  • Contract type: full-time

Job description, responsibilities and duties

We’re currently looking for a strategically-minded Technical Support Specialist to join our growing team here in Bratislava.

As a Technical Support member, your primary role will be to work alongside our Customer support team and provide them with thorough support in all technical issues related to our app, which integrates with Shopify and BigCommerce platforms. This will include being able to problem solve by evaluating, recognizing and following through with a solution for our users and support team.

Part of your role will also include communicating with our users on a regular basis via email, chat, and video calls with those who request it. This includes solving technical issues but also being the 'face' of the company and gathering feedback from our users.

Along with this, you will help to formulate, write and maintain our internal documentation. For this, you will need a good knowledge of our app and be confident with technical jargon, to be able to write about complex issues in a simple and understandable way.

Our ideal candidate will be independent and hardworking while showing initiative and a can-do attitude towards their tasks. We want someone who can communicate in a timely and friendly manner with our users and who can show this approach to their team as well.

You'll work on things like:

- Providing technical support and troubleshooting assistance.
- Assigning ticket severity, prioritizing work accordingly, and collaborating with other staff members to resolve issues quickly.
- Helping to build our brand reputation by collecting positive reviews from happy users.
- Regular training sessions with our Customer Support team, to help grow their knowledge.
- Helping to write internal documentation articles for your team.
- Video calls with our users to help solve their technical issues and gather feedback.
- Communicating customers’ feedback to the Development Team.

Requirements for the role:

- Previous experience in a Technical Support role.
- Flawless written and spoken English (native-like level).
- Experience using a support ticketing system (such as Help Scout or Intercom).
- Thorough understanding of HTML/CSS and JavaScript.
- Passion for helping and working with people.
- Ability to multitask and prioritise tasks based on their importance.
- Proactive and curious mind.
- A great deal of empathy, patience and customer understanding.
- Excellent communication and social skills.

Nice to have:

- Bachelor's degree in Computer Science or similar higher education.
- Fluency in another language, preferably in German, French or Spanish.
- Some knowledge of accounting and/or invoicing.
- A good eye for detail, aesthetics and design.

Employee perks, benefits

Friendly environment: Friendly and informal working environment with a diverse team, no dress code, working a 40 hour week.

Unique office: Stylish industrial office space located within the old Jurkovic Heating Plant in the center of Bratislava.

Education allowance: Up to €50/month for any books or classes you want to take, plus a dedicated time for online education.

Fitness allowance: Up to €50/month for a gym, yoga, or any activity you do to maintain a healthy lifestyle and regular massages in our office.

Traveling: Free Uber credit for business and personal use, and company off-sites to fun locations worldwide.

Snacks and caffeine: Free fruits and snacks in the office, along with freshly roasted specialty coffee and high-quality teas.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)

Language skills

English - Advanced (C1)

Advertiser

Brief description of the company

Sufio is an industry-leading invoicing application used by businesses and online stores in more than 75 countries. We exist to help new businesses simplify their invoicing and taxes through powerful automation coupled with invoices created by the world’s leading designers. Our platform currently supports Shopify and BigCommerce.

As a company, we’re backed by experienced investors and strive to have a positive impact on the world around us. We are passionate about helping freelancers, and small companies build better businesses.

Our head office is based in Bratislava, Slovakia, and we have colleagues spread across Europe. Regular team offsites enable us to all come together to collaborate and socialize.

We believe strongly in lifelong learning and will provide you with the best tools, educational resources, and opportunities to succeed in your role. Your well-being is equally important to us, and you can expect your gym membership or similar activity to be covered by us.

Company address

Sufio s. r. o.
Krátka 8
811 03 Bratislava
http://sufio.com