Práca SME
Pridať inzerát

EU Customer Allowances Management Team Leader/Manager

Spin Master International B.V.

Information about the position

  • Place of work: Karadžičova 12, Ružinov, Slovakia, Bratislava (Job with occasional home office)
  • Basic wage component (gross) and other rewards: 2 500 EUR/monthbase salary is negotiable based on candidate experience; 10% annual bonus
  • Contract type: full-time

Job description, responsibilities and duties

Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company?
At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s why we want you!

What will you work on?

Reporting to the Senior Manager, Credit & Collections and Accounts payable - Europe and responsible for Reporting, Monitoring, Advising and providing Guidance on Customer Allowances to ensure activities are performed according to agreed timelines and in compliance with procedures.

How will you create impact?

A. Customer Allowances Management:
• Ownership and Accountability of European Customer Allowances monitoring and reporting processes.
• Regular reporting of Trade Terms accruals against actuals/budget/forecast for each market, key customers and all Europe
• Working closely with Brand Finance providing input into the Allowances Budgets and Forecasts at Market and key Customer levels
• Regularly reviewing Allowance rates against actual allowances and adjusting accrual rates after obtaining approval from the heads of Finance and Commercial teams.
• Tracking and Reconciling customer deals against deductions in the AR ledger and SalesForce
• Work closely with Credit &Collection, Sales, Brand Finance and Financial Reporting & Compliance to ensure all Allowances and accruals have underlying support, identifying major differences and implementing corrective actions
• Work closely with Finance teams of each legal entity to ensure that Allowances reconcile to the General Ledgers (B/S and P&L) on a monthly basis (including breakdown by year and customer where required).
• Work with Internal Controls and external auditors and ensure monitoring and correction of deficiencies in the Allowances processes.
• Produce monthly, quarterly, annual and ad hoc reports, analysis and commentary for European and Toronto HQ management review.
• Identify business process gaps and work toward improvement of existing processes, reduce risk and errors in Allowances.
• Document all processes and procedures in the Customer Allowances area and keep these updated as needed to provide a reference manual for training and continuity.
• Other duties as required or assigned as a result of changes and growth in the European business.

B. Leading & Managing the Customer Allowances Management Team
• Coordination of workloads with direct reports
• Ensure that all members of the team have up-to-date Job Descriptions, SMART Objectives and their performance is evaluated on a semi-annual and annual basis
• Recruitment and on-boarding of new hires
• Manage, coach and develop direct reports and team to align to the Company’s objectives. Identify team weaknesses and implement actions to mitigate.
• Give detailed feedback on the performance of team members for staff evaluation and reward purposes
• Develop a positive team working environment of collaboration, open communication, and collective team achievement
• Support team members with queries/issues related to respective markets
• Escalation management
• Delegate duties to the team members to ensure effective, fast and efficient workings of the function
• Build and maintain constructive relationship with various departmental teams to improve existing processes and enable positive change
• Other ad hoc tasks (assigned projects) and duties as assigned by management
• Liaise with Toronto HQ to fulfill corporate requirements

How will you fit into the team?

• Strong accounting, analytical, and problem-solving skills
• Strong computer skills in MS Office and advanced Excel experience would be an advantage
• Experience of using SAP, SAP Credit Management tools and reports.
• Good leadership skills
• Excellent communications skills (both written and verbal) in English; a friendly diplomatic manner is a must
• Proven interpersonal and customer relations skills to establish excellent working relationship with a wide variety of people at all levels.
• Results and Business Orientated with focus on deadlines.
• Shows initiative and attention to detail
• Ability to work in a fast-paced environment
• Ability to stay calm in stressful situations
• Ability to Multi-task
• Ability to work in a Matrix Environment
• Work well with a team or independently
• Confident/Self Starter with an innovative approach to process improvements and challenging the status quo.
• Flexible and adaptable to change in accordance with business needs
• Good team player

What are your skills and experience?

• Qualification Relevant to the Role and Related education preferred
• A Minimum of 5+ years related experience in a mid to large sized company
• Experience with Consumer Goods/ Retail Industry preferred
• Good knowledge of Customer deductions/claims, Customer allowances, and systems
• Good computer literacy is required and good Excel skills.
• Knowledge of SAP is essential
• A good level of the English language, both orally and in writing.
• A good level of numeracy and familiarity financial analysis
• Fluent in another European Languages is an advantage

What’s it like to work here?
Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.
What you can expect from us:
Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun. From top leadership to new and veteran team members alike, everyone at Spin Master embodies our Core Values:
• We partner
• We invent
• We are open-minded
• We collaborate
• We get results
• We’ve got integrity
• We are entrepreneurs
Follow us on Instagram and Twitter @SpinMaster to stay up to date on Spin Master career opportunities.
We do appreciate all interest; however only those selected for interview will be contacted.

Employee perks, benefits

Why should you become our team member?
At Spin Master we believe that our people are one of our most valuable assets. Your efforts at Spin Master are a part of your life’s work and Spin Master honors your contribution with a total rewards program that includes tangible and intangible benefits.
• Global Working Environment
• Hybrid Work Model /60% work from office - 40% work from home/
• Meal vouchers fully paid by the employer (5,50€/working day)
• Referral program
• Learning & Development - We're committed to supporting your continuous learning. For our employees, we provide LinkedIn Learning, language courses, and much more.
• 2x sick day + Birthday day off
• Employee discounts - Eligible to receive free toys during the holiday season and can purchase toys for discounted prices.
• Possibility of career growth
• Flexible working hours
• Employee Assistance Program
• Allowance for sports activities – Multi sport card
• Life and Accident Insurance
• Medical care benefit

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

economics, finance

Language skills

English - Advanced (C1)


Brief description of the company

Spin Master ( is a leading global children's entertainment company that creates, designs, manufactures, licenses and markets a diversified portfolio of innovative toys, games, products and entertainment properties. Spin Master is best known for award-winning brands including Zoomer™, Bakugan™, Meccano™, and 2017 Toys of the Year, Hatchimals™, Air Hogs™ and PAW Patrol™. Since 2005, Spin Master has received 82 TIA Toy of The Year (TOTY) nominations with 21 wins across a variety of product categories, including 13 TOTY nominations for Innovative Toy of the Year, more than any of its competitors. To date, Spin Master has produced six television series, including 2007 success Bakugan Battle Brawlers and current hit PAW Patrol, which is broadcast in over 160 countries and territories globally. Spin Master employs over 2,000 people globally with offices in Canada, United States, Mexico, France, Italy, United Kingdom, Slovakia, China, Hong Kong, Australia and more.

Number of employees

500-999 employees


Contact person: Ing. Lenka Radičová
Tel.: +421911487034
E-mail: send CV