Práca SME SME.sk
Pridať inzerát

Implementation Consultant

SpecPage AG

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: 2 000 EUR/monthbased on experience
  • Start date: asap
  • Contract type: full-time

Job description, responsibilities and duties

We are looking for the communicative person to strengthen our professional services team.
Our team is a first point of contact for the customer issues and queries. Our company is growing and that´s why we need more colleagues to make our customers happy. We are supporting customers globally and are responsible for multiple applications developed for the food and beverage industry.
How will your day look like:

Manage system configurations and support customers how to apply the application for food R&D, compliance and quality management.

Manage customer requests and perform second level incident analysis. Become Subject Matter Expert in our products and be able to train the trainer with customers over time.

Your core activity will be communication with the customer and analysis of the reported issues.

This role covers following main responsibilities:
• Manage customer requests
• Gather additional info linked to the reported incidents
• Permanently communicate with our customers per phone or email
• Assist on the resolution until successfully closed
• Cooperate closely with other departments - project management / development
• Manage and control escalations
• Write documentation for the change requirements
• Deliver user remote training

Employee perks, benefits

- home office
- bonus (5% of yearly income)
- language courses (English, German)
- growing international company with plenty of opportunities

Information about the selection process

German language highly appreciated.

Place of work: remote home office or located in one of our Slovakia offices in Bratislava or Zilina

Next steps:
Please only apply through our Revalize Software Group career webpage:

https://www.smartrecruiters.com/Revalize/743999821011844-implementation-consultant

Candidates will be approached with request to fill in assessment prior being invited to interview.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Food industry or others

Language skills

German - Upper intermediate (B2) or English - Advanced (C1)

Experience in the position/sector

Food Technology

Number of years of experience

2

Personality requirements and skills

From the potential candidates we expect
• Experience on ingredients, chemical or food quality or R&D management or similar position at least 2-3 years
• A real desire to help people
• Positive and optimistic approach to problem-solving
• Creates and cultivates a playful and relaxed work environment / Collaborative team spirit
• Passion for the product
• All-star communication skills
• Real respect for the customer
• Detective-like troubleshooting skills
• Analytical and process-oriented approach
• Basic MS Office skills and computer literacy
• Flexible with changes in the fast growing company

Advertiser

Brief description of the company

Please only apply through our Revalize Software Group careers webpage here:

https://revalizesoftware.com/careers/

SpecPage is a leading provider of innovative software solutions for the food and beverage industry. International food manufacturers have selected our modern and user friendly solutions to manage their unique and complex processes for lifecycle management (PLM) including R&D, specifications, declaration and quality management.

Number of employees

50-99 employees