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Teamleader (m/f/d), Customer Data Analytics & CRM Omni-Channel-Controlling

Slovensko-nemecká obchodná a priemyselná komora (AHK Slowakei)

Information about the position

  • Place of work: Velgen, Hanstedt, Germany (Job with occasional home office)
  • Basic wage component (gross) and other rewards: 1 EUR/hour50.000,00€/p.a. up to 60.000,00€/p.a., depending on your experience
  • Contract type: full-time

Job description, responsibilities and duties

• Carrying out cross-channel customer data analyses (integration of analysis data online, print, stores) and recommendations for further development of the customer journey
• Creation of analyses, reports and dashboards based on multiple data sources
• Development of personalized and automated new customer, activation- and retention measures to optimize the omni-channel customer journey
• Further development of the CRM omni-channel control and its specifications based on KPIs and evaluations (online, mobile, print, retail, other media)
• Development of customer segmentations based on defined analysis requirements and their evaluation
• Further development of efficient control methods and scoring for all channels, including print
• Carrying out analyses and evaluations of customer behavior and assortment buying behavior
• Definition and evaluation of A/B tests with a focus on omni-channel controlling
• Support of the MK colleagues with operational analytical questions
• Support in the operational implementation of the CRM and marketing campaigns (focus on newsletters) by using the corresponding marketing tools

Employee perks, benefits

• A friendly and highly motivated team
• Flat hierarchies with room for ideas and possibility to shape our processes
• Home office option
• An appreciative, open corporate culture with:
- Attention to individual needs
- Flexibility in working hours and workplace design
- Continuing education and personal development
- A meaningful task with high social significance.

Company on whose behalf the position is being filled

Textile, apparel and leather production

Out of love for nature, we at Deerberg were already making sustainable fashion before sustainability became fashionable. Our mission is to give our customers more joie de vivre with durable, colorful fashion made from certified natural materials and recycling innovations. If you have the same goal and would like to work on it in an open corporate culture join us.

We are a member of the Fair Wear Foundation, the Alliance for Sustainable Textiles, and have distinguished ourselves as a climate-neutral company.

Do you have any questions? Please give us a call or send us your application, stating your salary expectations and your earliest possible starting date.
We are looking forward to receive your application.

Petra Kövener
Personalreferentin / Ausbildungskoordinatorin
Tel: + 49 5822 940 333
[email protected]

Deerberg GmbH
Velgen 35
29582 Hanstedt
Germany
www.deerberg.de

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

economics or business informatics or mathematics with a marketing background

Number of years of experience

2

Personality requirements and skills

• Approximately 2-3 years of experience in analytics and customer insights, ideally multi-channel or e-commerce
• Excellent analytical skills combined with a clear view of customer issues and the ability to quickly familiarize yourself with new topics
• high affinity for numbers
• Ideally, initial experience in CRM and planning and creation of campaigns
• Highly self-motivated with the ability to work in a responsible and independent way
• Good knowledge of SQL and experience with online analysis tools (e.g. Econda)
• Experience in the visualization of KPIs using BI tools (e.g. Tableau)
• Safe handling of Microsoft Office tools, especially MS Excel and MS PowerPoint
• Good knowledge of spoken and written English - English is working language, German would be an asset

Advertiser

Brief description of the company

AHK Slowakei je jednou zo 118 Zahraničných obchodných komôr (ZOK) v 80 krajinách na celom svete. Celosvetová sieť nemeckých obchodných komôr s 1400 zamestnancami tvorí jedinečný, výkonne orientovaný, lokálne skúsený a globálne zastúpený systém služieb - najväčší svojho druhu na svete.

Number of employees

10-19 employees