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Head of regional SAP Team

Siemens Slovensko

Information about the position

  • Place of work: Žilina
  • Basic wage component (gross) and other rewards: 2 800 EUR/month+VAR*
  • Contract type: full-time

Job description, responsibilities and duties

You will be part of The Global SHS SAP Leadership Team managing SAP Service Operations, SAP Security and SAP Interface Management (EDI, PI platform, Archiving) to ensure best-in-class Operations of our SAP backbone systems with upmost focus on state-of-the art Cyber Security compliance.

Services will be provided in close collaboration with internal and external service providers.

Leading a team of about 20-25 SAP experts operating from different sites in Slovakia and India, you will be a key contact for the head of the SHS SAP Center of Excellence, in close partnership with your peers, the heads of globally distributed SAP Centers of Competence.
Your role will include also coordination of & intense collaboration with external Service Providers, who are responsible for DC hosting / operation and for functional Application Management.

In case of Major Incidents, you will be acting as key escalation point for escalation & continuity managers, and you would support cross functional efforts to restore service.

With in-depth knowledge of SAP framework, platform technology and standards, you will be focusing on continuous service improvement and driving related innovation initiatives with partner teams.

You will also support contracting initiatives, operational service level reporting and related monitoring activities, participating also in regular Service Management Boards.

Task and Responsibilities
• Operational accountability for the availability and performance SHS SAP backbone landscapes
• Assuring best in-class service operations in close collaboration with internal/external service providers
• Surveillance of day-to-day technical Service provision and management
• Supporting & managing escalations of critical incidents (with root-cause in technical area)
• Ensuring that technical system documentation is up to date
• Ensuring that adequate Information / Cyber Security protection measures & concepts are in place
• Guarantee that Information Security health checks get conducted, security risks get identified and appropriate mitigation measures will get taken
• Support handling of Information Security related Exception Requests
• Consulting of Functional IT App Managers for operational and general technical driven topics
• Ensure proper maintenance of technical records in central CMDB and related IT-tools & applications
• Ensuring proper communication of downtimes related to technical changes
• Close collaboration with technical solution design & system architecture team
• Driving/supporting SAP middleware strategy & technical roadmap (e.g. SAP PI, EDI)
• Ensure that interface repository is up to date
• Ensure implementation of SAP Archiving concepts and further optimization
• Coordinate implementation of technical changes, e.g. SAP kernel, HANA version changes, Upgrades
• Oversee team specific Change Management, prioritize as needed
• Approval of Emergency Changes as proxy to the Service / System Owner
• Representing team in projects, ensuring 360-degree coverage of all technical aspects
• Ensure proper support of IT audits, ITGC implementation and monitoring
• Supporting reporting and controlling, e.g. SLA’s, Licensing compliance, CERT reporting
• Ensuring that Siemens standards will be followed, and owned process are fully integrated and compliant with overarching IT Service Management framework
• Identify process & performance optimization opportunities, drive implementation

Required Education, Experience and Knowledge/Skills

• University degree in engineering / computer science or similar

• At least 8 - 10 years of experience in SAP area, ideally with technical background (Netweaver, HANA)
• Multi-year management experience in leading technical teams & collaboration with external service providers.
• In-depth knowledge of SAP related security concepts
• Proven experience in dealing with major incident / escalation and continuity management
• Must be able to demonstrate sound functional understanding of the SAP technical framework

General Technical Skills:
• Must be proficient with concepts of SAP architecture
• Solid SAP cross-functional knowledge and expertise
• Solid knowledge of ITIL framework
• Solid knowledge of ITGC framework and IT Audit experience
• In-depth expertise in technical SAP Basis area would be beneficial (system architecture / technical solution design)
• Must be able to demonstrate experience in technical Service Management

Non-Technical Skills:
• Must be able to communicate and work effectively in a multi-cultural environment. Must possess the ability to collaborate remotely with the functional teams in Germany, India and the USA.
• German Language skills would be very helpful, but are not mandatory.
• Must be a self-starter, with strong focus on agreed upon targets
• Must be capable of taking initiative, with a firm understanding of the final goal to be achieved
• Must not only be an excellent team player, but also able to guide and coach the team
• Very good understanding of Service Management, especially dealing with external service providers

Employee perks, benefits

• Adjustable standing desk as a standard
• MSDN license for each developer with prepaid access to AZURE
• Free access to PLURALSIGHT – the WBT platform
• Team building program - 2 days adventure offsite meeting for all employees every year, Christmas party, extra budget for team building events
• Participation on world famous IT conferences like Microsoft IGNITE for best employees
• Wide project portfolio in healthcare domain and job rotation within company (Cybersecurity, Artificial Intelligence, Healthcare IT services, …)
• Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,…)
• Health program (contracted wellness providers, sport centers, salary reimbursement in case of illness)
• Retention program (work anniversary, life anniversary, additional pension plan, employee loans)
• Family care program (subsidy for newborns, maternity leave, kindergardens, summer camps)

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)


Brief description of the company

Siemens stelesňuje špičkové riešenia najmä v oblastiach automatizácie a riadenia, dopravy, energetiky, informačných a komunikačných technológií a medicínskej techniky. U nás majú zelenú ľudia, ktorí sú odvážni a inovatívni. Nájdete u nás perspektívne zamestnanie s možnosťou odborného a osobnostného rastu, motivujúce finančné ohodnotenie zodpovedajúce dosiahnutým pracovným výsledkom a dobré sociálne zabezpečenie.

Number of employees

1000 and more employees

Company address

Siemens s. r. o.
Lamačská cesta 3/A
841 04 Bratislava