Práca SME SME.sk
Pridať inzerát

Customer Care Specialist - Hungarian language

SIA Slovakia, s.r.o.

Information about the position

  • Place of work: Petržalka
  • Basic wage component (gross) and other rewards: starting from 1 000 ,- € depending on expertise of candidates
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

Customer Care Specialist handles both inbound & outbound calls, which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Handles customer service inquiries and problems via the telephone. May answer inquiries, resolve problems, and promote products/services. May receive and respond to customer service inquires via mail, fax, or email. May monitor systems to detect possible fraudulent behavior related to credit card usage and contact card holders to investigate possible fraud.

Another responsibilities are :
-To provide phone support for internal and external clients.
-Answer inbound calls as well as assist customers who have specific inquiries related Payment Card, POS terminal and ATM.
-To manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance.
-Monitor various systems to detect possible fraudulent behaviour related to credit card usage and contact card holders to -investigate possible fraud or provide proactive ATM monitoring and related maintenance. Researches problem areas and documents processes used to correct issues.
-Other tasks required by daily business
-Security rules compliance

Contract type – Full Time – 40 hours/week

Employee perks, benefits

• Contribution to pension plan
• Health care - Private medical center
• Life and Accident Insurance
• 25 full paid sick leave days per year ( 5 sick days)
• Meal vouchers – fully covered by the company
• Multisport card
• Long term career development
• Hard & Soft skills trainings
and others . .

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

Hungarian - Advanced (C1) and English - Upper intermediate (B2) and Slovak - Upper intermediate (B2)

Number of years of experience

1

Personality requirements and skills

- Analytical Skills
- Organization Skills
- Good Communication Skills
- Pro Client Oriented
- Focus on customer satisfaction
- Problem analysis and problem-solving
- Focus on customer satisfaction
- Ability to understand the functional and technical context
- Good Communication
- Basic computer knowledge/technological skills
- Previous experience in Customer Service (Call centrum/Command Centre /Fraud monitoring) at least 1 year is preferred but not required.
- Basic knowledge of Issuing and Acquiring processing is welcome.

Advertiser

Brief description of the company

SIA is European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets. SIA Group provides its services in over 50 countries, and also operates through its subsidiaries in Austria, Croatia, Czech Republic, Germany, Greece, Romania, Serbia, Slovakia, Hungary and South Africa. The company also has branches in Belgium and the Netherlands, and representation offices in the UK and Poland.

Number of employees

200-249 employees

Company address

SIA Slovakia, s.r.o.
Digital Park II, Einsteinova 25
851 01 Bratislava
https://www.sia.eu/