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IT Helpdesk Agent/ Support (Hybrid way of working)

SIA Central Europe, a.s.

Information about the position

  • Place of work: Bratislava, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: 1 100 EUR/monthOur final offer will depend on the seniority and experience of a candidate
  • Contract type: full-time

Job description, responsibilities and duties

• Provides support to internal and external clients for a specific product or group of products, and is considered the primary liaison between the client and SIA Slovakia.
• Defines and/or resolves simple and complex customer problems.
• Interprets and communicates resolution and /or complaint responses to clients, communicates enhancements with expertise in product specific transactions, screens and reports
• Has full service issue accountability, including incident reports and communication to clients, work item records adhering to client service level agreements, monitoring liability issues and escalation to management when appropriate.
• Provides consultative servicing in order to meet client and company objectives, and fosters positive relationships with the client and internal departments.
• Updates internal systems, in addition to possessing knowledge of product/system functionality gained through experience, adheres to established policy and procedures.
• Moderately complex customer problems; research inquiries and issues minimal supervision; self-manages a heavy daily workflow.

Employee perks, benefits

• Hybrid way of working ( 60%home office)
• Contribution to pension plan
• Health care - Private medical center
• Life and Accident Insurance
• 25 full paid sick leave days per year ( 5 sick days)
• Meal vouchers – fully covered by the company
• Multisport card
• Long term career development
• Hard & Soft skills trainings
and others . .

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

Slovak - Upper intermediate (B2) and English - Upper intermediate (B2)

The position is suitable for a fresh graduate


Personality requirements and skills

- Good communication and negotiation skills
- Experienced in customer contact, pro client oriented
- Understanding of functional and technical contexts
- Analytical thinking and problem solving skills
- Proactive approach
- Focus on service delivery and customer satisfaction
- Working independently and solution oriented
- Coordination and organization skills
- 1+ years in customer support, Customer care, Helpdesk, financial institution preferable
- Advance computer knowledge/technological skills preferred
- Attention to details and accuracy
- Flexibility
- Willingness to perform On call duties out of business hours


Brief description of the company

SIA is European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets. SIA Group provides its services in over 50 countries, and also operates through its subsidiaries in Austria, Croatia, Czech Republic, Germany, Greece, Romania, Serbia, Slovakia, Hungary and South Africa. The company also has branches in Belgium and the Netherlands, and representation offices in the UK and Poland.

Number of employees

250-499 employees


Contact person: Jennifer Farkašová Beneová
E-mail: send CV