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End User Support Technician

SIA Central Europe, a.s.

Information about the position

  • Place of work: Bratislava Petržalka, Petržalka, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: 1 600 EUR/monthStarting from 1600€ - our final offer will depend on the seniority and expertise of a candidate.
  • Contract type: full-time

Job description, responsibilities and duties

We are offering a position of End User Support Technician.
EUS team plays a role as first contact for various requirements and technical issues of company users. EUS technician helps individuals use hardware and software on the phone, through email, in writing or face to face.

In detail, the tasks/responsibilities assigned to EUS are as follows:
- installing and configuring hardware (desktops/laptops/printers)
- set up new software and train users to use them
- working with end-users to identify their problems and advising on the solution
- perform maintenance and testing to ensure that systems function correctly
- diagnosing hardware/software faults and solving technical problems
- work continuously on a task until completion (or referral to third parties, if appropriate)
- updating self-help documents so end-users can try to fix problems themselves
- updating internal technical knowledge base
- share your own knowledge to help others
- provide support, including procedural documentation and relevant reports
- prioritize and manage many open cases at one time
- an understanding of confidentiality and data protection issues

Employee perks, benefits

• Hybrid way of working ( 60%home office)
• Contribution to pension plan
• Health care - Private medical center
• Life and Accident Insurance
• 25 full paid sick leave days per year ( 5 sick days)
• Meal vouchers – fully covered by the company
• Multisport card
• Long term career development
• Hard & Soft skills trainings
and others . .

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2)

Number of years of experience

2

Personality requirements and skills

- 2+ years related technical experience. BS or equivalent experience and appropriate Certifications
- Ability to troubleshoot hardware and software problems related to desktop/laptop computers and printers
- Knowledge and understanding of Active Directory environment and Group Policy Objects
- Experience to identify problems and resolve hardware and software malfunctions
- Experience and knowledge in Work Order/Incident Ticket Tracking Systems
- General knowledge in: network, TCP/IP, Firewall
- Attention to detail
- Good working knowledge in English in writing and speaking
- experience with Microsoft Windows 10, MS Office 365 and System Center Configuration Manager

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Brief description of the company

SIA is European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets. SIA Group provides its services in over 50 countries, and also operates through its subsidiaries in Austria, Croatia, Czech Republic, Germany, Greece, Romania, Serbia, Slovakia, Hungary and South Africa. The company also has branches in Belgium and the Netherlands, and representation offices in the UK and Poland.

Number of employees

250-499 employees