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ATM Operations Specialist

SIA Central Europe, a.s.

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: 1 300 EUR/monthStarting from 1300€. Our offer will depend on the experience and seniority of the final candidate.
  • Contract type: full-time

Job description, responsibilities and duties

Would you like to have a career in an international financial service provider company? Are you willing to learn how ATM business is working from the backstage? Are you communicative, stress resistant with IT background? Have you ever worked with tools and applications that support ATM deployment, monitoring, fixing technical issues and many other? Are you one of those talented people who are interested in working in an international Payment Card Industry environment?

If your answer on any questions above were yes, you should continue reading. Now we are offering you a great opportunity for your career and personal growth in company operating in 51 countries worldwide. Can you imagine your contribution within this organization? Because we can.

We are currently looking for ATM Operations Specialist who will join our ATM Operations team located in Bratislava, which purpose is to provide local and regional technical support for our clients such as ATM deployment, monitoring and incident management, cash replenishment, ATM vendor management, assisting and solving client issues, managing requests.
If you are a candidate we are looking for, you will experience work within team where your main responsibility will be:
• Acts as an pro-active team member, working with established processes but also proposing improvements and driving them when applicable
• Provides ATM Operations related services, and technical support for Company and Company-s clients (Financial Institutions)
• Trace the full lifecycle of ATM incidents, changes/services or requests via the appropriate tools
• Based on client input (request, question, incident ticket, etc.) the Specialist resolves various problems and escalates or reassigns tickets where applicable, on timely manner and according to established procedures
• Manages large ATM Networks in terms of ATM installation, maintenance, parameter modification, file exchange, cash replenishment, key management, etc.
• Communicates with ATM service suppliers, independently and proactively coordinates all requirements
• Proposes solution of various ATM issues by analyzing available logs and performing comparison of found data across several systems.
• Responsible for the remote support and maintenance activities
• Supports logistic and procurement tasks related to ATM HW and communication devices
• Performs regular reporting activities including inputs for billing of supplied services
• Organizes the Service meetings with other support teams for purpose of appropriate monitoring and escalation of the ongoing tasks and/or issues

Employee perks, benefits

• Contribution to pension plan
• Health care - Private medical center
• Life and Accident Insurance
• 25 full paid sick leave days per year ( 5 sick days)
• Meal vouchers – fully covered by the company
• Multisport card
• Long term career development
• Hard & Soft skills trainings
and others . .
Information a

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and Slovak - Upper intermediate (B2)

Personality requirements and skills

We are always supporting our new colleague but it is still required to have some experience and skills for this position as well. Our new colleague needs to have several key characteristics and skills:
• Fluent English and Slovak language
• General MS Office skills
• Good communication skills, problem solving and analytical skills
• Service and client oriented approach
• Resilience and agility (handling time pressure and conflicting demands)
• Able to work both in team and independently under general directions/following procedures
• Pro Active approach, bringing new ideas to the team, driving continual improvements and changes
• Leadership focused approach is an advantage
• Payment Card Industry experience is an advantage (ATM Operations, Incident management or Customer Service)
• General IT background, Windows administration experience or any ATM platform base software knowledge is an advantage
• Any additional language skill in an advantage

If you are personally meeting requirements noted above, we are waiting for your application! Only applications in English language will be reviewed.

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Brief description of the company

SIA is European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets. SIA Group provides its services in over 50 countries, and also operates through its subsidiaries in Austria, Croatia, Czech Republic, Germany, Greece, Romania, Serbia, Slovakia, Hungary and South Africa. The company also has branches in Belgium and the Netherlands, and representation offices in the UK and Poland.

Number of employees

250-499 employees

Company address

SIA Central Europe, a.s.
Röntgenova 1
851 01 Bratislava
https://www.sia.eu/