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IT Support L1/L2

SIA Central Europe, a.s.

Information about the position

  • Place of work: Bratislava, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: 1 400 EUR/monthStarting from 1400.-€ + surcharge for nightshifts and holidays up to 300€
  • Contract type: full-time

Job description, responsibilities and duties

Do you like to start your career in established team in banking sector/area? Are you willing to learn how backend processes are working? Are you communicative, stress resistant with ITIL background? Have you ever heard or worked with monitoring tools? Do you like to spread your IT knowledge and use acquired experience in your daily business? We are looking for talented people who are interested in working in an international banking environment:

• Monitor and control multi-technology computing application platforms and system infrastructure equipment
• Applying first level analysis on application level using industry accepted technique to identify and correct the issues. Provided specialized assistance to second level
• Ensure a stable operating environment and attains maximum utilization of system facilities
• Escalation of complex issues, active communication with application owners, development teams and management
• Control of notifications / control of automated processing. Run manual processing
• Communication with clients (banks), schemes (VISA/MC...) and providers (network an other...)
• Support Incident management process
• Performs additional job duties as required
• Performs training and skill transfer activities

Employee perks, benefits

• Contribution to pension plan
• Health care - Private medical center
• Life and Accident Insurance
• 25 full paid sick leave days per year ( 5 sick days)
• Meal vouchers – fully covered by the company
• Multisport card
• Long term career development
• Hard & Soft skills trainings
and others . .

Information about the selection process

We thank all applicants for their interest in working for SIA Slovakia . We are very glad to receive CVs of all candidates that can possibly become our future colleagues. After receiving your application, we will carefully evaluate it. Please note that due to time limitations we will contact only prospective candidates that meet our expectation best.

Thank you very much for your interest.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Other knowledge

UNIX/Linux - Basic
ITIL framework - Advanced

Number of years of experience


The position is suitable for a fresh graduate


Personality requirements and skills

• 1 year of experience in similar position (operations,monitoring, incident management)
• Detail oriented with strong analytical skills
• Abillity to focus on reocurring tasks with an emphasis on speed and accuracy
• Ability to prioritize autonomously and ask for advice or help when necessary
• Ability to represent SIA and be the voice of the company while handling vendors or clients in professional manner
• Able to learn quickly
• Good customer service skills
• Able to work on 12 hours shifts ( 2x day shift / 2x night shifts + 4 days free)

Computer skills:
• Good overall computer literate
Knowledge of the standard ITIL process framework - required


Brief description of the company

SIA is European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets. SIA Group provides its services in over 50 countries, and also operates through its subsidiaries in Austria, Croatia, Czech Republic, Germany, Greece, Romania, Serbia, Slovakia, Hungary and South Africa. The company also has branches in Belgium and the Netherlands, and representation offices in the UK and Poland.

Number of employees

250-499 employees