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Customer Service Specialist

SHP Harmanec, a.s.

Information about the position

  • Place of work: Harmanec
  • Basic wage component (gross) and other rewards: 1 000 EUR/month
  • Start date: 1.5.2021
  • Contract type: full-time

Job description, responsibilities and duties

- Individually coordinates, ensures and is responsible for complete processing, and fulfilling customer orders on goods from assigned customers
- Responsible for the correctness of data in the system in accordance with conditions of commercial contracts
- Maintains a positive, empathetic and professional attitude toward customers at all times
- Understands business drivers & needs. Able to apply them to own area of responsibility to improve organizational performance and efficiency
- Teams-up with KAMs and supports them with creating forecasts and entering promotions in ERP system (enterprise resource planning system)
- Ensures inspection and completion of documents for product shipment and ensures record-keeping (electronic)

Employee perks, benefits

• Multinational company with 100% Slovak ownership
• Opportunity to participate on international projects
• Career development also in international environment
• Training Program
• Discounts on our products
• Teambuilding activities and events (Family Day, Christmas party)

Expected date of completion of the selection process

30 May 2021 (there are still 50 more days)

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student

Language skills

English - Upper intermediate (B2)

Other knowledge

Microsoft Excel - advanced

Number of years of experience


Personality requirements and skills

- Organization skills and communication skills on an advanced level
- Previous working experiences in customer service is an advantage
- Customer orientation
- Detail-oriented
- Results-orientation & proactive approach
- Systematic problem-solving
- English language intermediate level
- Microsoft Office applications knowledge – advanced


Brief description of the company

SHP Group (Slovak Hygienic Paper Group) is a multinational company that consists of a group of industrial and commercial companies in the field of cellulose and paper making industry. SHP Group covers 10 companies in 6 European countries with the annual turnover of over 220 mil euro. Four production plants of SHP Group produce 170 thousand tons of paper every year.
SHP Group belongs to the biggest manufactures of hygienic paper products in Central and South-East Europe. SHP Group is an active member of European Tissue Symposium (ETS).
SHP Group is part of ECO INVESTMENT group.
SHP Group (Slovak Hygienic Paper Group) je nadnárodná spoločnosť združujúca skupinu výrobných a obchodných spoločností z oblasti celulózo-papierenského priemyslu. SHP Group zastrešuje 10 spoločností v 6 krajinách Európy s ročným obratom 220 mil. eur. V šiestich výrobných závodoch SHP Group sa ročne vyrobí 170 tisíc ton papiera.
SHP Group patrí k najväčším producentom hygienických papierov v strednej a juhovýchodnej Európe. SHP Group je aktívnym členom European Tissue Symposium (ETS). Je súčasťou ECO INVESTMENT.

Number of employees

250-499 employees

Company address

SHP Harmanec, a.s.