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Customer Success Coach

Shiji Slovakia s.r.o.

Information about the position

  • Place of work: Mariánske námestie 191, Žilina, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: From 1 200 EUR/month
  • Start date: by agreement
  • Contract type: full-time

Job description, responsibilities and duties

• Primary point of contact for our small accounts.
• Increasing the adoption and engagement of features and functionality of the ReviewPro tool.
• Ability to monitor status of onboarding of a client and help them finalize any outstanding items.
• Establish a trusted advisor relationship with each of your assigned accounts.
• Constant proactive monitoring of client engagement and health/happiness levels and regular interactions with clients (phone, email, etc).
• Regular communication to clients on new features.
• Work closely with the Account Management Team to follow up on bugs and issues.
• Supporting the renewal process in collaboration with the Account Management and Sales Teams.
• Provide training to our clients on the ReviewPro tool and key hospitality best practices.

Employee perks, benefits

• Challenging and creative technology environment with a great deal of freedom and responsibility.
• Feedback and initiatives are always welcomed, you’ll also get full ownership to help shape the company's future .
• A modern workplace in our office in the heart of Zilina, of course as much coffee and fruits as you need to get into the flow.
• Regular company Events & Entertainments.
• Free English language courses during your working time and multiple training & development opportunities.
• All necessary equipment such as laptop, additional monitor and other accessories
• Flexible working hours
• Friendly, motivated and talented multicultural team
More about benefits on personal interview

Information about the selection process

Due to the large number of accepted CVs, we will only contact selected candidates.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and Spanish - Upper intermediate (B2)

Personality requirements and skills

• Experience in supporting customers over the phone and using Remote Access Tools.
• Empathetic, people oriented, great relationship builder, positive attitude.
• Good computer skills.
• Strong aptitude for technology.
• Strong troubleshooting skills with the ability to identify opportunities to improve efficiency.
• Experience with Salesforce.com beneficial.
• Fluent in English and Spanish/ or Italian/ or French/ or German.

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Brief description of the company

Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions to food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises 5,000 employees in 80+ subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants and 600,000 retail outlets. Shiji is committed to connecting the global business of hospitality. We provide an integrated suite of technological solutions that empower hotel, retail, food, and entertainment companies to better connect with their guests.

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