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Account Manager Level 1

Shiji Slovakia s.r.o.

Information about the position

  • Place of work: Žilina
  • Basic wage component (gross) and other rewards: From 1 100 EUR/monthbased on experience
  • Start date: by agreement
  • Contract type: full-time

Job description, responsibilities and duties

• Identify and suggest possible product enhancements based on usability and feedback received from customers
• Overall ownership of issues raised by customers relating to system performance or usability
• Meet client retention goals
- Interact with all departments necessary within the organization to resolve customer care issues
• Facilitate educational sessions for hoteliers on key product functionalities
• Provide expert assistance to hotels on how to benefit from our product, and provide expertise on Guest Intelligence practices
• Responding to client support emails
• Forge strong relationships with our customers and industry partners
• Drive agreed outcomes for our customer
• Maintain agreed internal service levels
• Identify and report product and service enhancement requests
• Deal with customers on all aspects of daily operations
• Update all internal systems to properly track issues and customer contacts
• Track changes on issues
• Input and update information on customer conversations and issues
• Complete and achieve all other assigned goals in relation to the position
• Initiative over assigned projects and their submission within a pre-agreed deadline

Employee perks, benefits

• Challenging and creative technology environment with a great deal of freedom and responsibility.
• Feedback and initiatives are always welcomed, you’ll also get full ownership to help shape the company's future .
• A modern workplace in our office in the heart of Zilina, of course as much coffee and fruits as you need to get into the flow.
• Regular company Events & Entertainments.
• English language courses and multiple training & development opportunities.
• Ability to work remotely during Covid-19

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1) or Italian - Advanced (C1) or Spanish - Advanced (C1)

Personality requirements and skills

- Excellent listening skills
- High level of organizational skills with the ability to work well under pressure and manage client expectations
- Proactivity
- The curiosity to learn about our product.
- Innovative problem solving methods to help our customers grow their business.
- Fluent in English and Italian/or Spanish

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Brief description of the company

Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions to food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises 5,000 employees in 80+ subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants and 600,000 retail outlets. Shiji is committed to connecting the global business of hospitality. We provide an integrated suite of technological solutions that empower hotel, retail, food, and entertainment companies to better connect with their guests.

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