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Implementation Manager

Shiji Slovakia s.r.o.

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: 1 275 EUR/month
  • Start date: by agreement
  • Contract type: full-time

Job description, responsibilities and duties

To support our global team, we’re looking for a driven, self-motivated Hospitality Implementation Manager to be responsible for on-boarding processes with new and existing customers. Setup and coordinate the implementation of MyCheck's products while delivering a quality solution for the customer and representing the company values and goals.

WHAT YOU’LL DO:
• Analyze customer needs and configure the systems to their specific requirements.
• Be the point of contact and regional liaison to Shiji’s local resources throughout the onboarding process and go live.
• Strong Product understanding and integrations knowledge.
• Strong background in SAAS implementation.
• Produce and communicate daily updates to the management team.
• Assist with support cases and answering operational and application requests after go live.
• Coordinate installations of MyCheck's products.
• Setup new accounts and/or features.
• Training local Shiji resources on Mycheck platform and products.
• Primary point of contact for all post-sales activities including but not limited to customer onboarding, product training, technical support, and assigned account management activities.
• Identify areas for implementation improvement.

Employee perks, benefits

• Exciting job within a creative environment and the opportunity to make a real impact on the business.
• Friendly, motivated and talented multicultural team. 
• A modern workplace in our office in the heart of Zilina, of course as much coffee, tea and fruit as you need to get into the flow. 
• Many opportunities to grow and develop yourself.
• English language courses and multiple training & development opportunities.
• Regular company Events & Entertainments.
• Multisport card discount.
• Ability to work remotely during Covid-19

Information about the selection process

Due to the large number of accepted CVs, we will only contact selected candidates.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1)

Personality requirements and skills

• Excellent communication and interpersonal skills with experience of working with stakeholders and customers at all levels. - must have
• Knowledge or previous experience of working in the Hospitality industry and SAAS solutions, within food and beverage or front office.
• POS/PMS experience beneficial
• Good problem-solving skills in a customer-facing role and ability to work and quickly adapt in a multi-tasked and fast-paced environment.
• Driven, self-motivated, enthusiastic and with a “can-do” attitude.
• Willingness and ability to travel internationally (after covid-19 restrictions are removed).
• Ability to quickly learn the company’s various IT solutions.
• A high level of accuracy and attention to detail is required.
• Technologically savvy.

Interaction: Client communication, Sales teams / Project manager team. communicate and interact with cross-functional teams internally and with their designated clients.

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Brief description of the company

Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises 5,000 employees in 80+ subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants and 600,000 retail outlets. Shiji is committed to connecting the global business of hospitality. We provide an integrated suite of technological solutions that empower hotel, retail, food, and entertainment companies to better connect with their guests.

Company address

Shiji Slovakia s.r.o.
Mariánske námestie 191
01001 Žilina