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Customer Support Analyst with French and English

Schneider Electric Systems Slovakia s.r.o.

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: From 1 350 EUR/month+ annual bonus. This is the minimum salary offered for the advertised position. Final salary depends on qualifications and experience of the candidate.
  • Contract type: full-time

Job description, responsibilities and duties

The purpose of the role is to support customer inquiries regarding product issues using a telephone "hotline" function. Acts as the first line contact for internal and external customers in responding to and acknowledging technical and non-technical issues. Identifies the customer requirement, entitlement level and severity then documents the case in the CRM application. Handles or directs inquiries to the appropriate personnel.
- Receive all phone calls and emails, and acknowledge within defined SLAs
- Verify and update contact information
- Entitlement management and enforcement
- Create case for each incoming inquiry
- Resolve simple script driven cases
- Forward/Handle material/service/training requests to relevant regional teams
- Forward technical cases to the relevant Local / Regional Level 2 team
- Pro-actively and on-demand schedule services based on entitlements
- Use for other administrative / ad-hoc activities: Customer Surveys/Office Administration/Reception/Order entry
- Perform other job related duties as assigned

Employee perks, benefits

Very good cafeteria program for all employees, shareholder program for employees, flexible working hours, possibility of home office, daily use of English, language courses, contribution to supplementary pension saving (DDS, 5% of base salary), extra family leave, life insurance, working in a great multinational team of top global company.

Information about the selection process

We really appreciate your job application, please send it in English language.
Please mind we will contact candidates meeting our job requirements only.
Thank you for your understanding.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and French - Upper intermediate (B2)

Experience in the position/sector

Customer care

Number of years of experience


Personality requirements and skills

- University education (Bachelor's degree/Master's degree)
- Minimum 2 to 4 years of confirmed related experience
- Very good organizational skills
- Strong business communication skills
- Conflict management/resolution skills
- MS Office (Access, Excel, Outlook, Word) – advanced
- Previous experience with handling inbound telephone calls and emails in a technical call center or help desk environment
- Very good English and French language skills (both spoken and written)
- Experience with call (incident) tracking software such as Siebel, Clarify, SAP, Remedy or equivalent
- Other languages are an advantage


Brief description of the company

Schneider Electric is the global specialist in energy management and automation with a unique local presence through our 140.000+ employees in more than 100 countries worldwide. We are a technology company and create connected technologies that reshape industries, transform cities, and enrich lives.

Schneider Electric Process Automation is a division that creates and applies advanced technologies to enable the safe and efficient operation of industrial and commercial operations and manufacturing sites. Main Brands of Schneider Electric Process Automation are Foxboro, Triconex, Modicon, Ecostruxure.

Engineering Excellence Center (EEC) has been operating in Bratislava since 2008 and employs 90+ employees. The EEC has been successfully executing engineering various projects for well-known global customers in petrochemical, chemical, pharmaceutical, power and other industry.

Number of employees

50-99 employees